Veterinary Receptionist

Vets for Pets; Norwich; On-site; GBP 17,000 - 19,000; Part time

Benefits offered by this job

40% discount at Vet Group

20% Pets at Home and Groom Room

Pension

Career development

Mental Health First Aider

Job summary

Vets for Pets in Norwich is seeking a friendly, client-focused team member for a part-time front-of-house role. You will be the first point of contact for clients, coordinating bookings and handling payments to ensure a smooth visit for both pets and owners.

You will greet clients, guide them through services, and work closely with the clinical team. Computer literacy and a calm, organised approach are essential in this fast-paced practice.

Qualifications

• Front-of-house experience in a service role.
• Strong customer service and communication skills.
• Comfortable using an online booking system and basic computer tasks.

Responsibilities

• Greet clients and provide guidance and support.
• Manage payments and future bookings confidently.
• Coordinate day-to-day routines and assist the clinical team as needed.

Skills

Front of house

Customer service

Computer literacy

Teamwork

Job description

If you enjoy providing great service and working in a team, we have just the opportunity for you at our Norwich Vets for Pets.

We are one of 3 individually owned Vets for Pets practices in Norwich. We are situated inside the Pets at Home stores and are lucky enough to have access to large areas of free parking alongside a variety of shops.

Norwich is a lovely city to live and work in, with what we think of is the right mixture of city and countryside life. We are only a short drive to the beach, Norfolk Broads or city centre.

We have a supportive, experienced team and across the Norwich group with certificate holders in surgery, ophthalmology, internal medicine, imaging and feline medicine. Our teams are incredibly friendly and welcoming with many opportunities to socialise out of work.

What we’re looking for

Your focus is to provide an exceptional service to our clients and the best care possible to their pets - providing a link between clients and the clinical team. Your ability to build strong relationships with our clients, their pets and the practice team will be critical to your success.

You will greet each client and offer support, guidance, and expertise, managing payments and future bookings confidently. Coordinating the smooth running of the day-to-day routines of the practice will be done using our online booking system, so computer literacy is a must.

Your personality is infectious and along with your fellow colleagues, you create a welcoming and friendly atmosphere in the practice.

This role will suit someone who:

• Enjoys working with people but is also comfortable working in a fast-paced and sometimes demanding environment
• Can stay calm, organised and focused when things are busy
• Is confident communicating with a range of clients, including in challenging or emotional situations
• Is willing to learn and develop new skills
• Takes pride in delivering, professional and positive client experience
• Takes pride in keeping their working environment clean and tidy, including weekly scrubbing of floors and seating.
• Has customer facing, front of house experience and already be confident dealing with customers.

What the role involves day-to-day

• A high-volume environment, particularly during busy periods
• Managing a range of client needs, including handling queries or concerns sensitively
• Working closely as part of a team, where communication is key
• Learning systems and processes while building confidence in the role

Working Hours

This role is part time, working 15 hours during the week plus1 in 4 weekends, working Saturday 9am-6pm and Sundays 10.30am-4.30.

The contract and regular income will be as per the above noted shifts.

We are looking for someone who is extremely flexible and can cover overtime each week up to a maximum of 40 hours across the Norwich branches as and when needed.

Benefits

Salary: £12.80/hour

In return, we offer such benefits as 40% discount at the Vet Group, 20% Pets at Home and the Groom Room, access to discounts and cashbacks, in-house career development opportunities, pension, and a generous holiday allowance.

• Regular career development and salary reviews
• Free In-house Learning and Development CPD Portal
• Regular Clinical and non-Clinical meetings
• Encourage non-clinical CPD (leadership and development)
• Companion Pension Scheme
• Mental Health First Aider

We want our colleagues to be as diverse as our clients. Our teams are inclusive and celebrate difference so if you meet our role requirements, we’d love to hear from you.

Location: NR7 OAZ

We take our inspiration from pets in embracing people from all walks of life, and we value, respect and celebrate difference. We encourage our people to be their best selves so that we can create a better world for Pets, our Planet, and People. Our ambition is to reflect the diversity of the communities we operate in, and we are intentional in addressing and removing barriers to create opportunities for the exceptional talent and potential in our communities. Even if your skills and experience don’t perfectly align, if you think you can make a unique contribution through your values and behaviours, we want to hear from you!

End date for applications: 25th September 2026