Veterinary Customer Service Representative

School Result; Royal Leamington Spa; On-site; GBP 28,000 - 34,000; Full time

Benefits offered by this job

5 weeks holiday + bank holidays + 1 day birthday leave

Career progression opportunities

Staff discount schemes

Life assurance

Enhanced sickness pay

Wellness program

Cycle to work scheme

Job summary

A veterinary service provider in Royal Leamington Spa is seeking a Veterinary Customer Service Representative. This permanent role involves providing remote support for veterinary products, managing customer inquiries, and troubleshooting issues. An ideal candidate has a background in veterinary nursing or reception and possesses strong communication and problem-solving skills. The benefits include extensive holidays, career progression opportunities, and wellness programs. Salary ranges from £28,000 to £34,000 per annum.

Qualifications

• Experience in veterinary reception or biological laboratories is preferred.
• Ability to troubleshoot and resolve product/service issues effectively.
• Empathy and professionalism in customer interactions.

Responsibilities

• Respond to customer inquiries across various channels.
• Provide accurate information about products and services.
• Troubleshoot customer issues and ensure resolutions.
• Handle customer complaints with professionalism.
• Log and action service requirements accurately.

Skills

Technical problem-solving skills

Excellent written and verbal communication skills

Strong relationship management skills

Organisational skills

Education

RVN degree or relevant experience

Job description

Veterinary Customer Service Representative – Antech Diagnostics | Royal Leamington Spa, England

Overview

Antech Diagnostics is seeking a Veterinary Customer Service Representative to join its growing team. This permanent role is based at the Warwick site and involves providing remote customer and technical support for veterinary products, equipment installation, and services. The position is ideal for candidates with a background in veterinary nursing, biological laboratories, or veterinary reception.

Key Details

• Job Title: Veterinary Customer Service Representative
• Employer: Antech Diagnostics
• Location: Royal Leamington Spa, England (Warwick site)
• Salary: £28,000 – £34,000 per annum (employer provided)
• Hours: 40 hours per week, Monday to Saturday (shifts between 9am – 6pm)
• Contract Type: Permanent

Role Overview

The Customer Service Representative will provide professional support to veterinary clients, handling inquiries, troubleshooting issues, and ensuring smooth service delivery. The role requires empathy, technical problem-solving skills, and strong communication abilities to maintain high levels of customer satisfaction.

Key Responsibilities

• Respond to customer inquiries across phone, email, chat, and other channels
• Provide clear and accurate information about products, services, policies, and procedures
• Troubleshoot customer issues and follow up to ensure resolution and satisfaction
• Distribute contacts to relevant teams based on product offerings
• Handle customer complaints with empathy and professionalism
• Escalate complex issues to higher-level support or relevant departments
• Log and action service additions (e.g., add-ons, cancellations) accurately
• Process additional service requirements (e.g., immunotherapy orders, monthly digital cytology charges)
• Contribute to continuous improvement by providing feedback on recurring issues
• Meet performance goals including response times, resolution rates, and customer satisfaction

Required Skills and Experience

• RVN degree or relevant experience preferred (e.g., veterinary receptionist, lab technician)
• Technical skills to troubleshoot and resolve product/service issues
• Excellent written and verbal communication skills with empathy and professionalism
• Strong relationship management skills, including conflict resolution
• Ability to work collaboratively with internal teams to address customer needs
• Strong organisational skills with ability to multi-task, prioritise, and manage time effectively

Benefits

• 5 weeks holiday + bank holidays + 1 day birthday leave
• Career progression opportunities
• Staff discount schemes
• Life assurance
• Enhanced sickness pay
• Enhanced equal family leave
• E-car salary sacrifice scheme
• Wellness program (employee assistance, eyecare vouchers, annual flu jab)
• Cycle to work scheme
• Recruitment referral reward scheme
• Retail, restaurant, and cinema discounts

Equal Opportunities

Antech Diagnostics is committed to diversity, inclusion, and employee wellbeing. Applications are welcomed from candidates of all backgrounds.

How to Apply

Click here to Apply directly via the Antech Diagnostics employer site.