Customer Service Executive (Registered Veterinary Nurse) – Full Time – Towcester

Catering; Towcester; On-site; GBP 14,000 - 18,000; Part time

Benefits offered by this job

Hybrid work model

Dog-friendly office

On-site gym

Job summary

Catering in Towcester, Northamptonshire, is seeking a Customer Service Executive (Registered Veterinary Nurse) on a 12-month fixed term contract for 22.5 hours per week. The role supports veterinary professionals, pet owners, farmers, wholesalers and retailers in a busy careline.

You will work with veterinarians on technical and quality enquiries, maintain product knowledge through training, and log activities in the CRM (Creatio). Hybrid working and a dog-friendly office are offered.

Qualifications

• RVN or MRCVS registered veterinary nurse.
• Experience in Customer Service or veterinary technical support.
• Strong communication and organisational skills.

Responsibilities

• Be the first point of contact for customers via careline with high service levels.
• Support technical and quality enquiries in collaboration with veterinary team.
• Maintain product portfolio knowledge through regular training.
• Record activity in the CRM (Creatio) accurately and timely.
• Coordinate with UK/ROI suppliers and distributors on sales orders and enquiries.

Skills

Excellent communication

Proactive approach

Organisational skills

Teamwork

Customer service experience

Education

RVN or MRCVS

Job description

Customer Service Executive (Registered Veterinary Nurse)
Location: Towcester, Northamptonshire
Salary: Competitive
Vacancy Type: 12 Month Fixed Term Contract, Part Time (22.5 hours per week)

We are seeking an enthusiastic Customer Service Executive to join our team at our scenic Northamptonshire office. This role is a 12-month fixed term contract, 22.5 hours per week.

The Opportunity

• A role within a top 10 Global Animal Health player, in a market delivering consistent year-on-year growth.
• Work as part of our ambitious and dedicated Customer Service team.
• Enjoy hybrid working that ensures the perfect work-life balance.
• Work in a stunning rural business park, complete with gym facilities, walking and running trails and on-site café.
• Bring your furry friend to our dog-friendly office!

The Role

• First point of contact for the Companys customers via our careline supporting Veterinary professionals, Pet owners, Farmers, Wholesalers and Retailers, delivering a high level of customer service and efficiency in support of their enquiries.
• Working in collaboration with our team of vets, provide support for technical and quality enquiries related to our product portfolio and associated services.
• Continually invest in technical knowledge and understanding of our product portfolio and related market through regular training.
• Timely and accurate administration including but not limited to recording of activity relating to Technical, Quality and Pharmacovigilance enquiries on the companies CRM (Creatio).
• Work closely with our external suppliers, wholesalers and distributors within the UK and ROI, in relation to direct supply of our products and services, execute timely and accurate administration including sales order processing, order acknowledgements, invoicing, raising credits, debits and resolving customer enquiries relating to general supply.

We Value

• Qualified RVN or MRCVS
• Excellent communication skills, proactive approach with the ability to build rapport quickly
• Strong organisational and administrative skills
• Effective teamwork and collaboration
• Experience of Customer Service or Veterinary technical support

Salary:

Job Type: Contract

Location: Towcester, West Northamptonshire