Customer Service Executive (Registered Veterinary Nurse)

Ad Warrior Ltd; Towcester; Hybrid; GBP 14,000 - 22,000; Part time

Benefits offered by this job

Dog-friendly office

On-site gym

On-site café

Job summary

Ad Warrior Ltd. in Towcester, Northamptonshire, invites applications for a Customer Service Executive (Registered Veterinary Nurse). The role is a 12-month fixed term contract, part-time (22.5 hours per week) with hybrid working options.

You will be the first point of contact for customers, supporting veterinary professionals, pet owners, farmers and retailers. Working alongside our veterinary team, you’ll handle technical and quality enquiries and ensure accurate CRM and order processing, while

Qualifications

• RVN or MRCVS qualification required.
• Experience in customer service or veterinary technical support.
• Ability to collaborate with vets and suppliers.

Responsibilities

• Be the first point of contact for customers via careline.
• Provide technical and quality support related to products.
• Maintain CRM (Creatio) with accurate activity records.
• Coordinate with UK/ROI suppliers and wholesalers for orders and inquiries.

Skills

Communication skills

Customer service

Teamwork

Administrative skills

Education

Qualified RVN

MRCVS

Tools

Creatio CRM

Job description

Customer Service Executive (Registered Veterinary Nurse)

Location: Towcester,Northamptonshire

Salary: Competitive

Vacancy Type: 12 Month Fixed Term Contract, Part Time (22.5 hours per week)

We are seeking an enthusiastic Customer Service Executive to join our team at our scenic Northamptonshire office. This role is a 12-month fixed term contract, 22.5 hours per week.

The Opportunity:

• A role within a top 10 Global Animal Health player, in a market delivering consistent year-on-year growth.
• Work as part of our ambitious and dedicated Customer Service team.
• Enjoy hybrid working that ensures the perfect work-life balance.
• Work in a stunning rural business park, complete with gym facilities, walking and running trails and on-site café.
• Bring your furry friend to our dog-friendly office!

The Role:

• First point of contact for the Company's customers via our careline supporting Veterinary professionals, Pet owners, Farmers, Wholesalers and Retailers, delivering a high level of customer service and efficiency in support of their enquiries.
• Working in collaboration with our team of vets, provide support for technical and quality enquiries related to our product portfolio and associated services.
  • Continually invest in technical knowledge and understanding of our product portfolio and related market through regular training.
  • Timely and accurate administration including but not limited to recording of activity relating to Technical, Quality and Pharmacovigilance enquiries on the companies CRM (Creatio).
  • Work closely with our external suppliers, wholesalers and distributors within the UK and ROI, in relation to direct supply of our products and services, execute timely and accurate administration including sales order processing, order acknowledgements, invoicing, raising credits, debits and resolving customer enquiries relating to general supply.

We Value:

• Qualified RVN or MRCVS
• Excellent communication skills, proactive approach with the ability to build rapport quickly
• Strong organisational and administrative skills
• Effective teamwork and collaboration
• Experience of Customer Service or Veterinary technical support