Veterinary Client Experience Specialist

Vet Group; West Timperley; On-site; GBP 15,000 - 21,000; Part time

Benefits offered by this job

20% discount at Vet Group

Discounts and cashbacks

Pension

Holiday allowance

Job summary

Altrincham Vets for Pets is seeking a part-time Client Care Advisor to greet clients and manage bookings, combining front-of-house and administrative duties. You will support the clinical team and ensure an excellent client experience at every visit.

The role requires previous front-of-house reception and call-handling experience, strong interpersonal skills, and proficiency in Microsoft Office and practice management systems. A welcoming, team-focused environment awaits.

Qualifications

• Front-of-house reception and call handling experience in a veterinary or medical setting.
• Strong interpersonal and communication skills to build relationships with clients and colleagues.
• Proficiency in Microsoft Office applications and practice management systems.

Responsibilities

• Front-of-house duties and administrative tasks to ensure smooth daily operations.
• Manage busy diaries and appointment systems with accuracy and courtesy.
• Deliver excellent client service and support the veterinary team.

Skills

Front of house reception

Call handling

Interpersonal skills

Communication skills

Microsoft Excel

Microsoft Word

Digital practice management systems

Email management

Tools

Microsoft Excel

Microsoft Word

Practice management systems

Job description

Altrincham Vets for Pets is seeking a part-time Client Care Advisor to greet clients and manage bookings, combining front-of-house and administrative duties. You will support the clinical team and ensure an excellent client experience at every visit.

The role requires previous front-of-house reception and call-handling experience, strong interpersonal skills, and proficiency in Microsoft Office and practice management systems. A welcoming, team-focused environment awaits.