Veterinary Client Experience Specialist

CityVet Support Staff; Lower Brook; On-site; GBP 21,000 - 25,000; Full time

Benefits offered by this job

401(k) retirement savings plan with a

4% employer match

Health Savings Account option

Growth opportunities

Paid time off and floating holidays

Flexible schedules

Paid parental leave

Health, Dental, Vision, Disability, &

Life Insurance

Personal Pet-Care Program

Employee Discount Program

Free telemedicine for full-time team成员

Mental health support via EAP

Job summary

CityVet Lower South End is seeking a Client Service Specialist to be the first point of contact for clients, both over the phone and in person. You will manage appointments, educate clients, and help create a smooth clinic workflow while delivering a warm, caring experience.

Join a team focused on personal care for pets and people, with benefits and support designed to help you grow within CityVet’s caring culture.

Responsibilities

• Manage appointment check-ins, book new appointments and coordinate discharge information.
• Understand, communicate, and properly prioritize scheduled appointments, client education and lobby triage for vaccine, wellness, parasite and retail needs to ensure an efficient and productive schedule and daily workflow.
• Greet and welcome all clients entering the clinic by opening the door, checking patients in for their appointment, notifying the clients of any appointment delays, care for clients during their wait and alerting the staff of the client’s arrival.

Job description

CityVet Lower South End is seeking a Client Service Specialist to be the first point of contact for clients, both over the phone and in person. You will manage appointments, educate clients, and help create a smooth clinic workflow while delivering a warm, caring experience.

Join a team focused on personal care for pets and people, with benefits and support designed to help you grow within CityVet’s caring culture.