CityVet Lower South End Assistant Practice Manager - APM

CityVet Support Staff; Lower Brook; Sur place; GBP 26 000 - 36 000; Plein temps

Avantages offerts par ce poste

401(k) plan

Health Savings

Growth opportunities

Paid time off

Parental leave

Health insurance

Résumé du poste

CityVet Lower South End is seeking an Assistant Practice Manager (APM) to support the Practice Manager in running the facility, overseeing business and clinical operations, and ensuring excellent client care and staff management.

The role emphasizes collaboration with the PM, adherence to CityVet policies, and maintaining high customer experience as the team delivers compassionate veterinary care. Prior veterinary industry experience is required, and applicants must be at least 18 years old.

Qualifications

• At least 18 years of age at the time of hire.
• Minimum one year of veterinary industry experience.

Responsabilités

• Facilitate and participate in improvement efforts with the facility team to meet CityVet brand standards, policies and procedures in delivering client care and customer service.
• Design, manage, and publish the facility schedule to ensure efficient skill allocation for appointment demands and client needs.
• Collaborate with the Practice Manager and staff to maintain inventory levels of office, facility and medical supplies.
• Support the Practice Manager in all CityVet policies, standards and procedures.
• Assist in maintaining high customer satisfaction and NPS scores.

Description du poste

CityVet Lower South End Assistant Practice Manager - APM

Lower South End

Your Kind of Care.

At CityVet, care is personal. It's the way we care for our patients, connect with our clients, and support one another. Our vet-led clinics are built around people who are passionate about making a difference and empowered to provide care in a way that feels authentic to them. When you join CityVet, you're joining a team that values who you are, invests in where you want to go, and believes the best care starts with people who truly care. That's Your Kind of Care.

CityVet is looking for an Assistant Practice Manager to join our team! At CityVet, we know our team of happy people is as unique and diverse as the pets we care for. We recruit and promote CityVet team members based on their abilities and accomplishments and create a welcoming environment for all.

Putting people first

The Assistant Practice Manager (APM) is responsible for supporting the Practice Manager to manage the facility in its entirety, including business management, financial management and overall clinical operations management. It is the Assistant Practice Manager's job to partner with the Practice Manager to ensure the highest level of customer experience satisfaction and efficient staff management to help meet the demands and needs of the facility and clients. The APM aids the Practice Manager when implementing and enforcing all CityVet policies, standards and procedures.

A day in the life:

• Helps facilitate, encourage, and participates in the improvement efforts alongside the facility team to ensure the CityVet brand standards, policies and procedures are met when delivering client care and customer service that results in maintaining a high Net Promoter Score (NPS).
• Partner with the Practice Manager (PM) to design, manage, input, and publish the facility schedule to ensuring efficient skills are allocated to the appropriate appointment demands and needs of the clients, Veterinarians and animals are met.
• Collaborate with the Practice Manager (PM) and facility staff to maintain proper inventory management of office supplies, facility supplies and medical supplies to assure adequate levels of inventory for current and anticipated needs.
• At least 18 years of age at the time of hire
• Minimum one year of veterinary industry experience

Caring For You

We know that caring for people and their pets requires energy, empathy, and resilience, so we make it a priority to care for our people by investing in programs, resources, and benefits that support their professional and personal well-being. Eligible Team Members may choose from a range of benefits that help support them and their families through every stage of life.

• Investment in Your Future. A 401(k) retirement savings plan with a 4% employer match, a Health Savings Account option, and growth opportunities.
• Work-Life Balance.Enjoy paid time off and floating holidays, flexible schedules, and paid parental leave.
• Exceptional Health and Supplemental Benefits. Health, Dental (+Adult Ortho option!), Vision, Disability, & Life Insurance, Personal Pet-Care Program, Employee Discount Program.
• Care When You Need It. We provide free telemedicine for all full-time team members and their families, as well as comprehensive in-the-moment mental health benefits through our robust Employee Assistance Program.

Voluntary Self-Identification

Qualified resume submissions are considered for employment without regard to race, religion, sex, national origin, marital status, sexual orientation, veteran status, or disability. If you choose to complete this survey, your responses will be kept confidential. Completion of this form is VOLUNTARY and your decision not to complete it will NOT preclude you from employment consideration.