Client Care Coordinator — Welcoming Vet Practice & Growth

IVC Evidensia Group; Sale; Hybrid; GBP 21,000 - 25,000; Full time

Benefits offered by this job

6.6 weeks' annual leave

Birthday day off

Healthcare plan

Learning and development

Discounted veterinary care

Cycle to Work scheme

Job summary

White Cross Vets is looking for a friendly Client Care Co-ordinator in Sale to welcome clients and support a caring, efficient veterinary practice. You’ll be the first point of contact, coordinating appointments and enquiries with warmth and professionalism.

You’ll work five days a week, including Saturdays on a shared rota, delivering excellent client service while collaborating with clinical and non-clinical colleagues to ensure a smooth patient journey.

Qualifications

• Excellent communication skills and a professional, welcoming manner.
• Experience in a customer-facing role, with a strong focus on service and attention to detail.
• The ability to manage multiple tasks effectively in a busy environment.
• A collaborative approach and willingness to support colleagues.
• A proactive attitude, with openness to feedback and learning.

Responsibilities

• Deliver a warm, professional and compassionate experience for every client and patient
• Manage appointments, telephone enquiries and client communications efficiently
• Handle cash and card payments accurately
• Maintain confidentiality and manage sensitive information appropriately
• Support colleagues across the practice to ensure the smooth day-to-day operation of reception
• Remain calm, organised and professional in a busy and emotionally demanding environment

Skills

Excellent communication skills

Customer-facing experience

Organised and proactive

Job description

White Cross Vets is looking for a friendly Client Care Co-ordinator in Sale to welcome clients and support a caring, efficient veterinary practice. You’ll be the first point of contact, coordinating appointments and enquiries with warmth and professionalism.

You’ll work five days a week, including Saturdays on a shared rota, delivering excellent client service while collaborating with clinical and non-clinical colleagues to ensure a smooth patient journey.