Veterinary Client Care Specialist (Reception)

Ivc; Basingstoke; On-site; GBP 11,000 - 12,000; Part time

Benefits offered by this job

6.6 weeks' annual leave

Birthday off

Enhanced family-friendly policies

Wellbeing initiatives

Pension scheme

Discounted veterinary care

Job summary

inspiring vet care seeks a friendly, organised client care receptionist for a part-time fixed-term 6-month contract, with potential to become permanent. You’ll greet clients and pets, manage appointments, handle enquiries and support both clinical and non-clinical teams.

The role covers 36 hours per week across Basingstoke and Tadley, with 1:3 Saturdays 8-12. We offer a supportive, values-led culture, progression opportunities, and benefits such as generous annual leave, wellbeing initiatives

Qualifications

• Friendly, organised and customer-focused individual.
• Experience in a customer-facing role with attention to detail.
• Able to manage multiple tasks in a busy environment.
• Collaborative approach and willingness to support colleagues.

Responsibilities

• Greet clients and their pets.
• Liaise with veterinary practices.
• Arrange appointments.
• Deal with inbound enquiries.
• Deal with billing and insurance claims.
• General administration tasks.

Skills

Communication skills

Customer service

Multitasking

Team player

Job description

inspiring vet care seeks a friendly, organised client care receptionist for a part-time fixed-term 6-month contract, with potential to become permanent. You’ll greet clients and pets, manage appointments, handle enquiries and support both clinical and non-clinical teams.

The role covers 36 hours per week across Basingstoke and Tadley, with 1:3 Saturdays 8-12. We offer a supportive, values-led culture, progression opportunities, and benefits such as generous annual leave, wellbeing initiatives