Pet Client Experience Coordinator

IVC Evidensia; Basingstoke; On-site; GBP 11,000 - 13,000; Part time

Benefits offered by this job

6.6 weeks' annual leave + birthday off

Pension scheme

Healthcare/Wellbeing support

Discounted veterinary care

Cycle to Work scheme

Job summary

inspiring vet care in the UK seeks a friendly receptionist for a 6-month fixed-term role, with potential to become permanent. The post is part-time, 36 hours weekly, across Basingstoke and Tadley, including 1:3 Saturdays, 8-12.

You’ll be first contact for clients and pets, ensuring a welcoming, professional journey with the clinical team. Join a small, supportive team; responsibilities include appointments, enquiries, billing and admin, with opportunities for development and progression within

Qualifications

• Strong communication and customer service experience.
• Friendly, organised and collaborative team player.
• Ability to manage multiple tasks in a busy practice.

Responsibilities

• Greet clients and their pets.
• Liaise with veterinary practices and colleagues.
• Arrange appointments and handle enquiries.
• Deal with billing and insurance claims.
• General administration tasks.

Skills

Excellent communication

Customer-facing experience

Organised

Team player

Proactive attitude

Job description

inspiring vet care in the UK seeks a friendly receptionist for a 6-month fixed-term role, with potential to become permanent. The post is part-time, 36 hours weekly, across Basingstoke and Tadley, including 1:3 Saturdays, 8-12.

You’ll be first contact for clients and pets, ensuring a welcoming, professional journey with the clinical team. Join a small, supportive team; responsibilities include appointments, enquiries, billing and admin, with opportunities for development and progression within