Veterinary Client Care Specialist

IVC Evidensia Group; United Kingdom; Remote; GBP 19,000 - 23,000; Full time

Benefits offered by this job

6.6 weeks' annual leave

Birthday off

HealthcareCashPlan

Cycle to Work

Discounted veterinary care

Family-friendly policies

Job summary

Oakfield Vets in Castle Bromwich is seeking a friendly, organised Receptionist to be the first point of contact for clients. You will manage appointments, handle inquiries and support both clinical and non-clinical teams to ensure a positive client and patient journey.

The role offers full-time hours, with a Saturday rota and a supportive practice environment focused on care and continuous improvement.

Qualifications

• Experience in a customer-facing role, with a strong focus on service and attention to detail.
• Friendly and organised; able to manage multiple tasks in a busy environment.
• Collaborative and willing to support colleagues.

Responsibilities

• Greeting clients and patients.
• Handling inquiries in person, on the phone, and by email.
• Booking appointments.
• Cleaning the reception and waiting areas.

Skills

Excellent communication

Customer-facing

Organised

Team player

Proactive

Job description

Oakfield Vets in Castle Bromwich is seeking a friendly, organised Receptionist to be the first point of contact for clients. You will manage appointments, handle inquiries and support both clinical and non-clinical teams to ensure a positive client and patient journey.

The role offers full-time hours, with a Saturday rota and a supportive practice environment focused on care and continuous improvement.