Pet Clinic Client Care Advisor

Inspiring Vet Care; Oakham; On-site; GBP 12,000 - 20,000; Part time

Benefits offered by this job

6.6 weeks' annual leave + birthday off

Holiday allowance based on service

Healthcare Cash Plan

Pension scheme

Discounted veterinary care

Cycle to Work scheme

Job summary

Inspiring Vet Care in Oakham is seeking an organised Receptionist to join Oakham Vets on a part-time permanent basis. You will be the first point of contact for clients and their pets, managing appointments, enquiries and payments while supporting both clinical and non-clinical teams.

The role is 30 hours per week with a schedule including 8pm finishes on Tuesdays, Fridays 8.30–6.30 and Saturday cover on a rota. We offer a supportive practice with development opportunities and employee benefits.

Qualifications

• Experience in a customer-facing role with attention to detail.

Responsibilities

• Liaising with clients and clinical staff to provide high-level customer care.
• Meeting and greeting clients and pets.
• Booking appointments and diary management.
• Managing telephone and email enquiries.
• Taking payment for services and products.
• Managing cash and end-of-day banking.
• Maintaining a clean and safe space for clients and their pets.
• Supporting daily banking and debt management processes

Skills

Customer service

Organised

Communication skills

Teamwork

Cash handling

Diary management

Tools

Diary software

Job description

Inspiring Vet Care in Oakham is seeking an organised Receptionist to join Oakham Vets on a part-time permanent basis. You will be the first point of contact for clients and their pets, managing appointments, enquiries and payments while supporting both clinical and non-clinical teams.

The role is 30 hours per week with a schedule including 8pm finishes on Tuesdays, Fridays 8.30–6.30 and Saturday cover on a rota. We offer a supportive practice with development opportunities and employee benefits.