NOVA Veteran Support Advisor

Forces Employment Charity; Birmingham; On-site; GBP 26,000 - 34,000; Full time

Job summary

Forces Employment Charity seeks a compassionate NST Client Advisor for the NOVA Support Team. You will provide initial advice to veterans in or at risk of involvement with the criminal justice system and triage referrals, registering clients and keeping detailed case records.

You will need excellent interpersonal skills, be IT confident, and able to work independently and with partners across the UK. This is a fixed-term role with monthly Birmingham office attendance.

Qualifications

• Experience guiding and supporting individuals with strong interpersonal skills.
• Ability to provide accurate advice and direction in complex situations.
• Highly organised, detail oriented, and able to manage multiple cases.

Responsibilities

• Receive and triage referrals and make prompt first contact.
• Complete initial registrations and maintain accurate case records.
• Support effective casework by documenting in the case management system.

Skills

Interpersonal skills

Tools

Salesforce

Job description

Forces Employment Charity seeks a compassionate NST Client Advisor for the NOVA Support Team. You will provide initial advice to veterans in or at risk of involvement with the criminal justice system and triage referrals, registering clients and keeping detailed case records.

You will need excellent interpersonal skills, be IT confident, and able to work independently and with partners across the UK. This is a fixed-term role with monthly Birmingham office attendance.