Vet Receptionist | Client Care Across Two Sites

CVS Group UK; West Yorkshire; On-site; GBP 18,000 - 23,000; Full time

Benefits offered by this job

Salary paid at National Minimum Wage

Five weeks' annual leave (pro rata) +

Staff discount on veterinary bills

Staff discount on Animed Direct

Employee Assistance Programme

Career progression path

Job summary

CVS Vets is seeking a Veterinary Receptionist to join our team. You will manage calls, book appointments, greet clients, and support both insured and uninsured clients at our Halifax and Huddersfield sites.

The role offers a permanent contract with flexibility for 20 or 40 hours per week, on-site across two sites, with a rota including Saturdays. Training and progression through CVS Vets pathways are provided.

Qualifications

• Previous receptionist or client-focused role experience required; veterinary setting is a bonus.
• Ability to handle emotional situations with kindness and professionalism.
• Strong communication and genuine empathy are essential.

Responsibilities

• Handle incoming calls and schedule appointments efficiently
• Respond to queries via phone, email, and in-person interactions with professionalism
• Greet and register new clients, ensuring a warm welcome
• Process and manage insurance forms adeptly
• Dispense medications as required
• Process payments accurately and efficiently
• Provide empathy and understanding to clients during distressing times, while maintaining professionalism
• Organise patients using the in-house system efficiently
• Liaise with veterinary practices to address patient needs and queries
• Make necessary calls regarding debts, belongings, and refunds
• Ensure that every client feels welcomed and valued at our practice

Skills

Communication skills

Customer service

Microsoft Office

Database systems

Empathy

Teamwork

Tools

In-house system

Job description

CVS Vets is seeking a Veterinary Receptionist to join our team. You will manage calls, book appointments, greet clients, and support both insured and uninsured clients at our Halifax and Huddersfield sites.

The role offers a permanent contract with flexibility for 20 or 40 hours per week, on-site across two sites, with a rota including Saturdays. Training and progression through CVS Vets pathways are provided.