Part-Time Veterinary Receptionist – Client Care

CVS Group; East Midlands; Remote; GBP 12,000 - 17,000; Part time

Benefits offered by this job

Five weeks' annual leave (pro rata)

Staff discount on Veterinary bills and

Staff discount on Animed Direct

Employee Assistance Programme

Visa-free UK Right to Work

Job summary

CVS Vets is seeking a Veterinary Receptionist at our Derby practice. You will manage calls, book appointments, greet clients warmly, and handle insurance forms with accuracy.

You’ll also assist with payments, support clients emotionally, and use our in-house system to organise patient records. The role is 25 hours per week, Monday to Friday, with a shift from 14:15 to 19:15, located at 5 Delven Lane, Castle Donington, Derby.

Qualifications

• Previous experience as a Receptionist or in a demanding, client-focused role is a must; experience in a veterinary setting is a bonus!
• Resilience and the ability to handle emotional situations with kindness and professionalism
• Strong communication skills paired with genuine empathy
• Outstanding customer service skills and experience with the public
• Positive attitude and superior teamwork abilities
• Proficiency in Microsoft Office and database systems

Responsibilities

• Manage Communication: Handle incoming calls and schedule appointments efficiently
• Inquiries Resolution: Respond to queries via phone, email, and in-person interactions with professionalism
• Client Reception: Greet and register new clients, ensuring a warm welcome
• Insurance Management: Process and manage insurance forms adeptly
• Medication Distribution: Dispense medications as required
• Financial Transactions: Process payments accurately and efficiently
• Emotional Support: Provide empathy and understanding to clients during distressing times, while maintaining professionalism
• System Utilisation: Organise patients using the in-house system efficiently
• Inter-practice Communication: Liaise with veterinary practices to address patient needs and queries
• Debt and Refund Management: Make necessary phone calls regarding debts, belongings, and refunds
• Client Care: Above all, ensure that every client feels welcomed and valued at our practice

Skills

Reception experience

Customer service

Microsoft Office

Database systems

Job description

CVS Vets is seeking a Veterinary Receptionist at our Derby practice. You will manage calls, book appointments, greet clients warmly, and handle insurance forms with accuracy.

You’ll also assist with payments, support clients emotionally, and use our in-house system to organise patient records. The role is 25 hours per week, Monday to Friday, with a shift from 14:15 to 19:15, located at 5 Delven Lane, Castle Donington, Derby.