Compassionate Vet Practice Client Care Coordinator

Medivet Group; Borehamwood; On-site; GBP 18,000 - 23,000; Full time

Benefits offered by this job

Health Cash Plan from day one

24/7 counselling and wellbeing support

Life Assurance 3 x salary

Job summary

Medivet Group is seeking a friendly veterinary receptionist to welcome clients and manage bookings in our practice. You will handle phone and in-person enquiries, update records, and coordinate with the veterinary team to keep the diary accurate. The role values calm under pressure, good numeracy, and a team-focused approach.

Applicants with reception experience are welcome to apply. We offer supportive colleagues and opportunities for development within the Medivet network.

Qualifications

• Excellent client-facing care and reception skills.
• Good numeracy and experience with online appointment booking systems.
• Team player who can work in a supportive practice.
• Flexible and willing to learn; able to prioritise and stay calm under pressure.

Responsibilities

• Carry out reception duties, greeting clients on arrival, and updating records.
• Triage the impact of emergency appointments, contacting clients and rearranging as needed.
• Manage the practice diary to ensure appointment availability is optimised to team skillset.
• Answer client phone calls and manage messages.
• Ensure appointment slots are available for clients to book online.
• Process any repeat prescription order requests.
• Work collaboratively within a supportive team.

Skills

Client-facing care

Reception duties

Numeracy

Online appointment booking systems

Team player

Job description

Medivet Group is seeking a friendly veterinary receptionist to welcome clients and manage bookings in our practice. You will handle phone and in-person enquiries, update records, and coordinate with the veterinary team to keep the diary accurate. The role values calm under pressure, good numeracy, and a team-focused approach.

Applicants with reception experience are welcome to apply. We offer supportive colleagues and opportunities for development within the Medivet network.