Client Care Administrator

3M HEALTHCARE; Penrith; On-site; GBP 22,696 - 30,706; Full time

Benefits offered by this job

Holiday allowance

Career progression

Staff discount

Life insurance

Sick pay

Family leave

Pension scheme

Wellness program

Job summary

Veterinary Vision is looking for a Client Care Administrator to support clinical and client care functions. The role requires excellent organisational skills, meticulous attention to detail and the ability to stay calm in a fast-paced, emotionally sensitive clinical environment.

Responsibilities include preparing reports and records, handling insurance claims, coordinating appointments and reception duties, and upholding confidentiality.

Qualifications

• Minimum 12 months customer-facing experience.
• Strong administration and organisational skills.
• Ability to stay calm and professional under pressure.
• Confident and professional telephone manners.

Responsibilities

• Prepare veterinary reports, referrals and clinical documents.
• Process insurance claims and liaise with clients, insurers and teams.
• Coordinate appointments and manage client communications.
• Provide reception cover and support workflow across departments.
• Follow policies and participate in training and development.

Skills

Customer-facing experience

Administration

Organisation

Under pressure

Telephone manner

Job description

Client Care Administrator

We have an exciting opportunity for a Client Care Administrator to join our friendly team. The Client Care Administrator plays a key role in supporting the clinical and client care functions at Veterinary Vision. The role requires excellent organisational skills, attention to detail and the ability to work calmly and professionally in a fast-paced and sometimes emotionally sensitive clinical environment.

Key Duties and Responsibilities

Clinical Documentation and Records

Prepare veterinary reports, referrals, and clinical documentation. Maintain accurate patient records in line with GDPR and confidentiality standards.

Insurance and Administration

Process insurance claims and liaise with clients, insurers, and clinical teams. Provide administrative support to the wider practice team.

Appointment Coordination

Book consultations, investigations, and procedures. Manage telephone enquiries, referrals, and client communications professionally.

Client and Reception Support

Provide reception cover and deliver compassionate client care. Support smooth communication and workflow across departments.

Compliance and Professional Standards

Follow practice policies, maintain confidentiality at all times. Participate in training and development activities as required.

What we’re looking for

• Previous customer‑facing experience (minimum of 12 months)
• Strong administration and organisation skills
• Ability to work well under pressure
• Confident and professional telephone manner

What we offer

• 5 weeks holiday plus bank holidays and Birthday Leave
• Career progression opportunities
• Staff discount schemes
• Life Assurance
• Enhanced sickness pay
• Enhanced equal family leave
• Employer contribution pension scheme
• Wellness program including employee assistance program, eyecare voucher scheme, free annual flu jab, cycle to work scheme, recruitment referral reward scheme

Salary Value: £26,701 per annum.