Venue Operations Manager (FTC)

TN United Kingdom; Oxford; On-site; GBP 35,000 - 55,000; Full time

Job summary

An established industry player is seeking an Operations Manager to oversee hospitality services at iconic events. This role involves managing logistics, coordinating staffing, and ensuring high standards of service delivery. You will lead a team, focusing on profitability and customer satisfaction while ensuring compliance with health and safety regulations. If you thrive under pressure and have a strong background in high-volume hospitality, this opportunity offers a chance to make a significant impact in a dynamic environment.

Qualifications

• Minimum three years of team management experience in a customer-facing environment.
• Strong background in food and beverage operations and health and safety regulations.

Responsibilities

• Manage event operations and client communication prior to events.
• Oversee staffing, scheduling, and training for various events.
• Ensure compliance with health and safety regulations.

Skills

Team Management

Logistics Management

Customer Service

Health and Safety Compliance

Data Interpretation

Education

Experience in High-Volume Hospitality

Full UK Driving License

Job description

Job Opportunity: Operations Manager (FTC 6-9 months)

A great opportunity to oversee staffing at an established F&B provision located at a key venue and UNESCO World Heritage site.

About the Company

Partnering with iconic large-scale events, festivals, and brands, this family-run company supplies event and stadium public catering and bar services. They support over 400 of the UK's top events, reaching over 15 million people annually. The company offers diverse services across seven divisions, focusing on on-the-go F&B to enhance customer experiences.

The Role

As Operations Manager, you will ensure the successful execution of hospitality services for various events, from corporate to festivals and private parties. You will oversee end-to-end operations, manage on-site setups, coordinate staffing, oversee inventory, and liaise across departments to ensure smooth delivery. Your role includes working with finance on stock forecasting, collaborating with marketing on brand activations, and leading your team with a focus on high standards, profitability, and customer satisfaction. Ensuring health and safety compliance and fostering team performance will be key responsibilities.

The Candidate

We seek a confident leader with a strong background in high-volume hospitality or events. You should thrive under pressure, be experienced in managing logistics, and have at least three years of team management experience in a customer-facing environment. Knowledge of food and beverage operations, health and safety regulations, and data interpretation for post-event analysis are essential. A full UK driving license and flexibility with working hours are required, as events often occur outside standard hours.

Key Responsibilities

• Event operations management
• Client communication prior to events
• Managing bar setups for various events
• Developing and implementing operational policies
• Overseeing front and back-of-house operations
• Staffing, scheduling, and training
• Stock management and ordering
• Monitoring performance, coaching, and troubleshooting

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