Venue Operations & Guest Experience Lead

University of the Arts London; Greater London; Hybrid; GBP 25,000 - 32,000; Full time

Job summary

University of the Arts London is seeking a venues assistant to manage the front desk, monitor CCTV, answer calls, respond to enquiries, and greet clients, helping them get set up for bookings. You will coordinate bookings across venues, host viewings, manage deliveries, support day-of events, and ensure spaces are reset between bookings while maintaining an accurate calendar.

If you are highly organised, proactive and comfortable with basic admin and booking systems, this role offers a hands-on

Qualifications

• Friendly, warm and confident with clients.
• Highly organised and able to juggle multiple tasks.
• Reliable and responsible.
• Clear and responsive communicator.
• Proactive—able to spot what needs doing.
• Calm under pressure, especially with last-minute requests.
• Comfortable with basic admin and spreadsheets.
• Willing to set up and reset spaces.
• Interested in creative spaces, events, hospitality or independent businesses.

Responsibilities

• Managing the front desk, including monitoring CCTV and answering the phone.
• Responding to new direct enquiries and following up with potential clients.
• Communicating with booked clients before and during their bookings.
• Managing last-minute enquiries and bookings.
• Responding to enquiries coming through external booking platforms.
• Greeting clients and helping them get set up for their bookings.
• Hosting viewings and site visits.
• Managing deliveries and collections.
• Supporting clients with any on-the-day needs.
• Keeping the venue calendar accurate and up to date.
• Raising invoices and creating SumUp payment links.
• Following up with new clients for Google reviews and feedback.
• Booking and coordinating external contractors such as cleaners and security.
• Keeping client and booking information organised and up to date.
• Resetting and preparing spaces between bookings.
• Setting up spaces according to client requirements.
• Updating daily door signage.
• Helping ensure the venue is clean, presentable and ready for every booking.
• Supporting the smooth running of events, shoots, meetings and other activities taking place across the building.

Skills

Client relationship

Organisation

Communication

Proactivity

Calm under pressure

Basic admin

Flexibility

Team player

Tools

Booking systems

Spreadsheets

Calendar management

Job description

University of the Arts London is seeking a venues assistant to manage the front desk, monitor CCTV, answer calls, respond to enquiries, and greet clients, helping them get set up for bookings. You will coordinate bookings across venues, host viewings, manage deliveries, support day-of events, and ensure spaces are reset between bookings while maintaining an accurate calendar.

If you are highly organised, proactive and comfortable with basic admin and booking systems, this role offers a hands-on