Out of Hours Concierge Assistant

University of the Arts London; Greater London; On-site; GBP 17,000 - 22,000; Full time

Job summary

University of the Arts London is seeking an Out of Hours Concierge Assistant with a security background to join Accommodation Services, supporting residents and the wider university community. The role covers a 4 on, 4 off shift rotation from 20:00 to 08:00 across 12 halls, delivering front-of-house service, safety oversight and first point of contact.

Key requirements include SIA Door Supervisor Level 2, experience in security and mail handling, knowledge of CCTV, access systems, health and

Qualifications

• SIA Door Supervisor Level 2 accreditation.
• Demonstrable security experience and mail handling operations.
• Knowledge of Health & Safety, Safeguarding, COSHH, and mental health awareness.
• Good communication and ability to work independently.
• Practical low-level maintenance skills.

Responsibilities

• Conduct routine inspections and internal/external patrols.
• Support post and parcel handling and mail operations.
• Maintain a safe, customer-focused front-of-house environment.
• Assist with maintenance tasks and security of premises.
• Provide guidance to residents and guests during shifts.

Skills

SIA Door Supervisor Level 2

Security experience

Customer-facing facilities management

CCTV software proficiency

Keycard access systems

Tools

CCTV software

Access control systems

Job description

University of the Arts London is seeking an Out of Hours Concierge Assistant with a background in security and customer-facing facilities management services to join our Accommodation Services team. This is an excellent opportunity to apply your skills and experience within a vibrant, student-focused service, where your expertise will have a meaningful impact on both residents and the wider university community.

Accommodation Services houses more than 3,200 students across 12 halls of residence located throughout London on fixed-term tenancies. Working as part of a team delivering a 24/7 service, you will provide a friendly, professional front-of-house concierge service to students living in UAL-managed halls, offering support and assistance while ensuring a customer-focused approach that reflects UAL’s high standards.

You will welcome residents and guests, offer assistance and guidance and help maintain a safe, supportive atmosphere while remaining attentive to students’ well-being. Your responsibilities will include conducting routine inspections, carrying out internal and external patrols, implementing low-level maintenance tasks, managing post and parcel systems and supporting the smooth operation and security of the premises.

You will be expected to work flexibly on a 4 day shift rotation from 20:00 to 08:00. Outlined in a 4 days on, 4 days off shift pattern.

We are seeking an individual with SIA Door Supervisor Level 2 accreditation and demonstrable experience in security, portering and mail handling operations, along with experience in customer-facing facilities management services. You will be confident using CCTV software management systems, including reviewing footage and producing still images, along with knowledge of keycard access systems, reprogramming fobs/cards and interrogating access reports.

You will also demonstrate a sound understanding of current Health & Safety regulations, Safeguarding, Mental health awareness and COSHH requirements, together with practical low-level maintenance skills. Excellent communication and interpersonal skills are essential, along with the ability to work independently.