Venue Manager – Operations, Revenue & Guest Experience

Adventure Leisure Ltd.; Guildford; On-site; GBP 34,000 - 42,000; Full time

Job summary

Mulligans Guildford, part of Adventure Leisure, invites applications for a hands-on Duty/Deputy Manager role at its flagship venue in Guildford. You’ll lead a motivated team across games, hospitality and guest services, driving performance and delivering exceptional guest experiences.

With at least two years in a similar role, you’ll manage operations, revenue, people and standards, while coaching staff and maintaining high safety and service levels.

Qualifications

• At least two years’ experience as a Duty Manager or Deputy Manager.
• Operational site management experience within a customer-focused environment.
• Strong leadership, people-management, coaching and delegation skills.
• Excellent verbal, written and listening skills.
• Strong organisation, planning, prioritisation and time-management abilities.
• A practical approach to problem-solving, decision-making and managing change.
• A results-driven attitude, good presentation skills and excellent attention to detail.
• A GCSE-level education or equivalent.
• A full driving licence.
• Personal Licence and First Aid at Work qualifications are preferred.

Responsibilities

• Support the General Manager with the venue’s day-to-day operational, commercial and people performance.
• Maximise revenue by reviewing bookings, pricing and utilisation, managing EPOS promotions and driving upselling, repeat visits and targeted offers.
• Develop the venue’s sales and marketing culture, maintain customer data in line with legislation and support campaigns for key audiences.
• Manage staffing, rotas, budgets, financial reporting and departmental records in line with business demand and agreed targets.
• Oversee food, beverage, catering and retail operations, including hygiene compliance, purchasing, cost control and service standards.
• Maintain an excellent guest experience by monitoring performance, resolving feedback and ensuring the team consistently meets company standards.
• Lead recruitment, induction, training, coaching and appraisals while communicating the business plan and embedding Adventure Leisure’s values.
• Maintain a safe, high-quality venue through daily course inspections, health and safety checks, routine repairs and coordination with suppliers and contractors.
• Build positive relationships within the local community and comply with all company, HR and health and safety procedures.

Skills

Duty Manager experience

People management

Leadership

Communication skills

Organisation & planning

Problem solving

Time management

GCSEs

Driving licence

Education

GCSEs or equivalent

Personal Licence

First Aid at Work

Job description

Mulligans Guildford, part of Adventure Leisure, invites applications for a hands-on Duty/Deputy Manager role at its flagship venue in Guildford. You’ll lead a motivated team across games, hospitality and guest services, driving performance and delivering exceptional guest experiences.

With at least two years in a similar role, you’ll manage operations, revenue, people and standards, while coaching staff and maintaining high safety and service levels.