Assistant General Manager

Adventure Leisure Ltd.; Guildford; On-site; GBP 34,000 - 42,000; Full time

Job summary

Mulligans Guildford, part of Adventure Leisure, invites applications for a hands-on Duty/Deputy Manager role at its flagship venue in Guildford. You’ll lead a motivated team across games, hospitality and guest services, driving performance and delivering exceptional guest experiences.

With at least two years in a similar role, you’ll manage operations, revenue, people and standards, while coaching staff and maintaining high safety and service levels.

Qualifications

• At least two years’ experience as a Duty Manager or Deputy Manager.
• Operational site management experience within a customer-focused environment.
• Strong leadership, people-management, coaching and delegation skills.
• Excellent verbal, written and listening skills.
• Strong organisation, planning, prioritisation and time-management abilities.
• A practical approach to problem-solving, decision-making and managing change.
• A results-driven attitude, good presentation skills and excellent attention to detail.
• A GCSE-level education or equivalent.
• A full driving licence.
• Personal Licence and First Aid at Work qualifications are preferred.

Responsibilities

• Support the General Manager with the venue’s day-to-day operational, commercial and people performance.
• Maximise revenue by reviewing bookings, pricing and utilisation, managing EPOS promotions and driving upselling, repeat visits and targeted offers.
• Develop the venue’s sales and marketing culture, maintain customer data in line with legislation and support campaigns for key audiences.
• Manage staffing, rotas, budgets, financial reporting and departmental records in line with business demand and agreed targets.
• Oversee food, beverage, catering and retail operations, including hygiene compliance, purchasing, cost control and service standards.
• Maintain an excellent guest experience by monitoring performance, resolving feedback and ensuring the team consistently meets company standards.
• Lead recruitment, induction, training, coaching and appraisals while communicating the business plan and embedding Adventure Leisure’s values.
• Maintain a safe, high-quality venue through daily course inspections, health and safety checks, routine repairs and coordination with suppliers and contractors.
• Build positive relationships within the local community and comply with all company, HR and health and safety procedures.

Skills

Duty Manager experience

People management

Leadership

Communication skills

Organisation & planning

Problem solving

Time management

GCSEs

Driving licence

Education

GCSEs or equivalent

Personal Licence

First Aid at Work

Job description

Ready to make your mark at Adventure Leisure’s flagship venue? Lead a brilliant team, drive performance and keep Mulligans Guildford at the top of its game.

Guildford

• Salary up to £38,235
• Full Time, Permanent

About Us

Mulligans is part of Adventure Leisure, which sits within the Burhill Group (BGL) – one of the UK's leading leisure businesses with nearly 100 years of experience operating golf, leisure and hospitality venues across the UK. The Burhill Group brings its businesses together through a shared purpose: “To create exceptional spaces to play and be together.”

Mulligans Guildford is Adventure Leisure's flagship venue, setting the benchmark for innovation, guest experience and operational excellence across the business. This is more than just a management role; it's an opportunity to play a key part in one of our most important venues while building your career with a growing business that invests in its people.

Adventure Leisure’s culture is shaped by four values:

• Fun: Bringing energy and creating memorable moments.
• Ambition: Continually looking to improve and learn.
• Collaboration: Communicating openly and working as one team.
• Trust: Acting responsibly, keeping promises and believing in each other.

The Role

Workling closely with the General Manager, the Assistant General Manager will help lead the commercial, operational and people performance of Mulligans Guildford.

You will keep the venue running smoothly, drive revenue and maintain high standards across games, food, drink, retail and customer service. You will also recruit, coach and motivate the team, creating an inclusive environment where employees feel supported and guests receive an exceptional experience.

This is a varied, hands‑on management role for someone who enjoys leading from the front and wants to make a visible impact within a busy entertainment and hospitality venue.

Key Responsibilities

• Support the General Manager with the venue’s day-to-day operational, commercial and people performance.
• Maximise revenue by reviewing bookings, pricing and utilisation, managing EPOS promotions and driving upselling, repeat visits and targeted offers.
• Develop the venue’s sales and marketing culture, maintain customer data in line with legislation and support campaigns for key audiences.
• Manage staffing, rotas, budgets, financial reporting and departmental records in line with business demand and agreed targets.
• Oversee food, beverage, catering and retail operations, including hygiene compliance, purchasing, cost control and service standards.
• Maintain an excellent guest experience by monitoring performance, resolving feedback and ensuring the team consistently meets company standards.
• Lead recruitment, induction, training, coaching and appraisals while communicating the business plan and embedding Adventure Leisure’s values.
• Maintain a safe, high-quality venue through daily course inspections, health and safety checks, routine repairs and coordination with suppliers and contractors.
• Build positive relationships within the local community and comply with all company, HR and health and safety procedures.

Skills and Experience

To be considered for this role, you will need:

• At least two years’ experience as a Duty Manager or Deputy Manager.
• Operational site management experience within a customer-focused environment.
• Strong leadership, people-management, coaching and delegation skills.
• Excellent verbal, written and listening skills.
• Strong organisation, planning, prioritisation and time‑management abilities.
• A practical approach to problem‑solving, decision‑making and managing change.
• A results‑driven attitude, good presentation skills and excellent attention to detail.
• A good standard of education, including GCSEs or equivalent.
• A full driving licence.

P&L management and sales and marketing experience would be advantageous. A Personal Licence and First Aid at Work qualification are also preferred.

Other Suitable Skills and Experience May Include: Assistant General Manager, Deputy General Manager, Venue Manager, Leisure Manager, Hospitality Manager, Food and Beverage Manager, Entertainment Venue Manager, Operations Manager, Duty Manager, Store Manager, Retail Manager or Bar Manager.