Vendor Partner

Enterprise Solutions from Michael Page; Birmingham; On-site; GBP 30,000 - 46,000; Full time

Job summary

Michael Page Enterprise Solutions is seeking a recruitment professional to build and manage relationships with hiring managers and agency partners, guiding roles from briefing to offer. You will coordinate, communicate clearly, and support the TA team to ensure a professional, consistent process aligned with the company values, based in Birmingham.

You will drive performance metrics, manage interview scheduling, and coordinate onboarding with internal teams and external partners.

Qualifications

• Experience gained within agency and/or onsite recruitment ideally in a professional service environment
• Good stakeholder management capabilities
• Strong attention to detail
• Experience of working in line with SLA’s
• Responsive, reliable and well organised
• Team player with a flexible and confident approach to work

Responsibilities

• Maximising contract performance by monitoring delivery, managing expectations, and driving accountability among agency partners
• Achieving all elements of the service level agreement (SLA), including quality, timeliness, and compliance standards
• Acting as the key point of contact for hiring managers, offering guidance and ensuring their needs are met through effective agency engagement
• Support the TA Team by driving feedback loops, reporting performance metrics, and identifying supply chain improvement opportunities
• Scheduling interviews and coordinating with agencies and candidates to ensure timely, accurate communication

Job description

Michael Page Enterprise Solutions is one of the fastest growing outsourced providers, experiencing rapid expansion on global scale. Underpinned by Michael Page’s best-in-class infrastructure, we have a truly unique positioning within the outsourced industry to offer true Global tailored solutions, across the full total talent spectrum.

What will you be doing?

In this role, you will be focused on building and managing excellent relationships with both hiring managers and our agency partners seeing a role through from briefing to offer stage. Your ability to coordinate and influence effectively, communicate clearly, and provide ongoing support will be essential to ensuring a high-performing and collaborative recruitment process. Throughout all interactions, you will ensure that clients, agencies, and internal colleagues receive a professional, consistent experience aligned with the Michael Page Enterprise Solutions values.

Key responsibilities include:

• Maximising contract performance by monitoring delivery, managing expectations, and driving accountability among agency partners.
• Achieving all elements of the service level agreement (SLA), including quality, timeliness, and compliance standards.
• Acting as the key point of contact for hiring managers, offering guidance and ensuring their needs are met through effective agency engagement.
• Support the TA Team by driving feedback loops, reporting performance metrics, and identifying supply chain improvement opportunities.

Key Activities could include:

• Arranging and running job briefings: arranging job briefings with relevant agencies and hiring managers. Leading the meeting and ensuring all relevant job information is recorded
• Chasing CV feedback from Hiring Managers: Regularly follow up with Hiring Managers to ensure timely feedback on submitted candidate CVs, helping to avoid delays in the recruitment process.
• Providing feedback to agencies: Communicate Hiring Manager feedback to recruitment agencies promptly and clearly, so they can action accordingly or refine their candidate submissions.
• Tracking candidate progress: Maintain up-to-date records of each candidate’s status in our recruitment pipeline using internal spreadsheets. This includes stages such as CV review, interview scheduling, offer stage, and onboarding.
• Scheduling interviews: Coordinate availability and set up interviews between Hiring Managers and candidates, ensuring all are confirmed with both sides and calendar invites are sent.
• Agency point of contact for interview: Act as the main liaison for agencies when arranging interviews, resolving any queries and confirming interview details.
• Setting up interviews in relevant tech tools: Enter and manage interview bookings within the relevant systems, ensuring all necessary details (interviewers, format, time, etc.) are captured accurately.
• Managing Offers: Once a decision is made, compile and pass the final job offer details (candidate info, salary, start date, etc.) to the relevant agencies and manage offer processing.
• Supporting onboarding coordination: Work closely with third-party vendors and/or internal departments (e.g. HR, IT, Study, Compliance) to ensure all onboarding tasks are completed.
• Releasing jobs to agencies: Post new vacancies to agencies via the agency portal and track all job releases on internal spreadsheet.
• Onboarding new suppliers: Prepare all necessary documents (e.g. compliance forms, contracts) and manage and monitor the full onboarding process for new suppliers.
• Weekly team performance meetings: Join weekly team sessions to report on progress, discuss metrics, placement targets, and contribute to planning and process improvements.

What are we looking for?

• Experience gained within agency and/or onsite recruitment ideally in a professional service environment
• Good stakeholder management capabilities
• Strong attention to detail
• Experience of working in line with SLA’s
• Responsive, reliable and well organised
• Team player with a flexible and confident approach to work

How will you be rewarded?

• A career with Michael Page – offering scope across all of services and client settings, UK and beyond.