Vehicle Technical Specialist

i247 Group; Poole; On-site; GBP 29,000 - 35,000; Full time

Job summary

A leading vehicle service provider in Poole seeks a Vehicle Technical Specialist. The role involves ensuring compliance, managing repairs, and providing customer support in a dynamic office environment. Key responsibilities include minimizing vehicle downtime, offering technical assistance, and maintaining records. Ideal candidates have automotive industry experience and strong communication skills. This full-time position offers a salary of up to £35,000 along with various employee benefits, including a casual dress code and opportunities for career development.

Benefits

Casual dress

Company events

Company pension

Cycle to work scheme

Employee discount

Free parking

Referral programme

Qualifications

• Proven experience in a customer service or vehicle technical role, preferably within the automotive, HGV, or transportation industry.
• Strong knowledge of van and HGV compliance regulations and technical aspects.
• Excellent communication and interpersonal skills.
• Proficiency in using customer service software and related tools.

Responsibilities

• Deliver outstanding customer service related to fleet compliance.
• Keep abreast of industry regulations to ensure compliance.
• Offer in-depth technical advice on vehicle maintenance.
• Work proactively to minimize vehicle downtime by coordinating repairs.

Skills

Customer service

Technical knowledge of vehicles

Problem-solving

Communication

Education

CPC qualified

Tools

Fleet management system

Job description

As a Vehicle Technical Specialist, your primary focus will be on ensuring that our customers' vehicles and drivers remain compliant with regulations and operational for as long as possible. You will play a crucial role in supporting our customers by managing compliance requirements, providing technical support, Part order alternatives and coordinating with garages to expedite vehicle repairs.

About Us

At i247 Group, we provide market leading vehicle maintenance and repair services. Our team is committed to excellence and continuous improvement, ensuring that our customers receive the best service possible. We believe in the power of our People, recognising them as our greatest asset and investing in their growth and well-being.

Passion is the driving force behind every project, as we strive to inspire and make a meaningful impact.

We consistently deliver on time by seeking out solutions and exploring new possibilities.

About You

Working in our Vehicle off road team you will be liasing with supplier networks to understand and support vehicle repairs. Working with the networks to get vehicles back on the road, understanding the diagnostics and ensuring they are taking the correct steps in approach. This is an office based role utilising our fleet management system to manage VOR cases.

Key Responsibilities

Customer Support: Deliver outstanding customer service by responding to inquiries and resolving issues related to fleet compliance, Vehicle Repairs and bookings.

Compliance Management: Keep abreast of industry regulations and standards to ensure customer vehicles and drivers meet all legal requirements. Provide expert guidance and support on compliance issues.

Technical Assistance: Offer in-depth technical advice on vehicle, Van and HGV maintenance, repairs, and performance improvements. Assist customers with troubleshooting and resolving technical problems.

Downtime Reduction: Work proactively to minimize vehicle downtime by coordinating with garages and repair centres to ensure timely and efficient vehicle repairs and maintenance.

Documentation and Reporting: Maintain accurate and detailed records of customer interactions, compliance checks, and technical support activities. Generate regular reports for internal review and customer updates.

Part Escalation: Working with garages, manufacturers, and different stakeholders to expedite parts for vehicle repairs.

Collaboration: Partner with sales, maintenance, and regulatory teams to ensure seamless service delivery and high levels of customer satisfaction.

Qualifications

Proven experience in a customer service or vehicle technical role, preferably within the automotive, HGV, or transportation industry.

Strong knowledge of van and HGV compliance regulations and technical aspects.

CPC qualified desirable but not essential.

Excellent communication and interpersonal skills.

Ability to work independently and collaboratively within a team.

Strong problem-solving skills and keen attention to detail.

Proficiency in using customer service software and related tools.

Comfortable working in an office environment.

Why should I join i247 Group?

• With an eNPS score of 66 (50+ is excellent) and an Employee Net Promoter score of 9.14 out of 10, we are more than just a team, we're a family that thrives on hard work and celebrating achievements. We prioritise making our people feel valued and appreciated for their hard work and dedication so there is always something exciting happening. Here are some of the benefits of working with us;

Dress for your Day: Express your style every day! Feel comfortable and confident in your own skin with our relaxed dress code.

Birthday off: Take the time to celebrate your special day whilst still being paid! (When your birthday falls on a working day after 1 year of employment)

Free drinks machine: Quench your thirst with endless refreshments on us! Enjoy a wide array of beverages to keep you energised throughout the day.

Free nearby parking: Enjoy the convenience of hassle-free parking, making your commute a breeze.

Cycle to work scheme: Promote a healthy lifestyle and reduce your carbon footprint

Discounted Gym Membership: To help you stay active and healthyRefer a friend bonus: Share the love and reap the rewards! Introduce your friends to our amazing workplace and earn fantastic bonuses for every successful referral.

Regular incentives: Get ready to be rewarded for your hard work! Our exciting incentive programs keep motivation high and success within reach.

Employee Assistance Programme: Your well-being matters to us! Access professional support and resources whenever you need it, ensuring you thrive both personally and professionally.

Quarterly staff events (including a Christmas party) : Let the festivities begin! Join us for unforgettable quarterly events filled with fun, laughter, and camaraderie, including our legendary Christmas bash, celebrations for Employee Appreciation Day, Halloween, Christmas and more!

Charity events: Make a difference while having a blast! Get involved in our meaningful charity initiatives and contribute to causes that matter most to you.

Mental health first aiders: Your well-being is top priority! Feel supported and cared for by our dedicated team of mental health first aiders, ensuring a supportive and nurturing environment for all.

Opportunities for career development: Unlock your full potential with us! Explore endless opportunities for growth and advancement, as we work with you to nurture your professional development every step of the way.

Friendly and approachable management: Say hello to your supportive allies! Our management team is here to guide, mentor, and cheer you on, ensuring you feel valued and heard every single day.

You will find further information in our careers page at or visit our Facebook page.

If you're ready to join a thriving business that puts its people first and values the difference we make, then get in touch today!

_Whilst we would love to be able to respond to every application we receive, it isn't always possible due to the high volume we receive each day. If you have not heard from us within 7 working days, please assume that your application has not been successful._

Job Types: Full-time, Permanent

Pay: Up to £35,000.00 per year

Benefits: Casual dress

Company events

Company pension

Cycle to work scheme

Employee discount

Free parking

Referral programme

Application question(s):

Please provide your email address for the next stage of the recruitment process

Experience:

Automotive Maintenance: 1 year (required)

Licence / Certification:

Driving Licence (required)

Work authorisation:

United Kingdom (required)

Work Location: In person