Vehicle Service Concierge | Customer-Focused Front Desk

HGVTraders LTD.; Wolverhampton; On-site; GBP 24,000 - 32,000; Full time

Benefits offered by this job

30 Days Holiday Including 8 Bank Holls

Pension With Greenhous Contribution

Career Development Opportunities

Employee Discounts

On-Site Parking

EAP – Employee Assistance Program

Job summary

Greenhous DAF in Willenhall is seeking a friendly, organised Service Receptionist to join our team. You will be the first contact for customers visiting our DAF dealership, ensuring a welcoming and professional experience while supporting Service Advisors and the workshop team.

You will handle calls, bookings, paperwork and customer communications in a busy dealership environment, maintaining a courteous and professional demeanor at all times.

Qualifications

• Previous experience in a customer service, reception or administration role is desirable.
• Experience within an automotive or commercial vehicle environment would be advantageous but is not essential.

Responsibilities

• Welcoming customers to the dealership and providing a friendly, professional first point of contact.
• Answering incoming telephone calls and directing enquiries to the appropriate department.
• Booking customers into the workshop and assisting with service and repair enquiries.
• Supporting the Service Advisors with day-to-day administration.
• Keeping customers informed and ensuring messages and enquiries are dealt with promptly.
• Processing relevant paperwork and maintaining accurate customer records.
• Taking payments and handling customer transactions where required.
• Liaising with technicians and other departments to support the smooth running of the service operation.
• Maintaining a professional and organised reception area.
• Providing excellent customer service at all times.

Skills

Communication skills

Interpersonal skills

Telephone manner

Organisational skills

IT skills

Microsoft Office

Attention to detail

Teamwork

Positive attitude

Customer service

Job description

Greenhous DAF in Willenhall is seeking a friendly, organised Service Receptionist to join our team. You will be the first contact for customers visiting our DAF dealership, ensuring a welcoming and professional experience while supporting Service Advisors and the workshop team.

You will handle calls, bookings, paperwork and customer communications in a busy dealership environment, maintaining a courteous and professional demeanor at all times.