Customer-Focused Service Receptionist at Car Dealership

Greenhous Group; Bilston; On-site; GBP 25,000 - 31,000; Full time

Benefits offered by this job

30 Days Holiday Including 8 Bank Holyd

Pension with Greenhous contribution

Career development opportunities

Employee discounts on products and ser

Mental Health First Aiders

Free Will Writing Service

Free Mortgage Advice Service

Free Eye Tests for VDU Users

On-site parking

Cycle To Work Scheme

EAP – Employee Assistance Program

Job summary

Greenhous DAF is inviting applications for a friendly and organised Service Receptionist at our Willenhall dealership. You will be the first point of contact, greeting customers and coordinating with Service Advisors and technicians to keep the service day running smoothly.

The role requires clear communication, good IT skills, and the ability to manage multiple tasks in a busy environment. Working hours are Monday to Friday, 9am–6pm, with a 42.5 hour week and a £28,000 per annum salary.

Qualifications

• Experience in customer service, reception or administration preferred.
• Automotive or commercial vehicle experience advantageous but not essential.
• Excellent communication and interpersonal skills.
• Strong organisational skills and ability to manage multiple priorities.
• Good IT skills, including Microsoft Office.

Responsibilities

• Welcoming customers to the dealership and providing a friendly, professional first point of contact.
• Answering incoming telephone calls and directing enquiries to the appropriate department.
• Booking customers into the workshop and assisting with service and repair enquiries.
• Supporting the Service Advisors with day-to-day administration.
• Keeping customers informed and ensuring messages and enquiries are dealt with promptly.
• Processing relevant paperwork and maintaining accurate customer records.
• Taking payments and handling customer transactions where required.
• Liaising with technicians and other departments to support the smooth running of the service operation.
• Maintaining a professional and organised reception area.
• Providing excellent customer service at all times.

Skills

Customer service

Reception duties

Administration

Telephone etiquette

IT skills

Organised

Teamwork

Attention to detail

Education

Previous reception/admin experience

Tools

Microsoft Office

Job description

Greenhous DAF is inviting applications for a friendly and organised Service Receptionist at our Willenhall dealership. You will be the first point of contact, greeting customers and coordinating with Service Advisors and technicians to keep the service day running smoothly.

The role requires clear communication, good IT skills, and the ability to manage multiple tasks in a busy environment. Working hours are Monday to Friday, 9am–6pm, with a 42.5 hour week and a £28,000 per annum salary.