Workshop Controller

Greenhous Group; Bilston; On-site; GBP 32,000 - 40,000; Full time

Benefits offered by this job

30 Days Holiday Including 8 Bank Holid

Company Sick Pay That Increases With L

Pension With Greenhous Contribution

Career Development Opportunities

Employee Discounts On A Range Of Prods

Qualified Mental Health First Aiders

Free Will Writing Service

Free Mortgage Advice Service

Free Eye Tests For VDU Users

Free Flu jabs if you are ineligible

On-Site Parking (Site Specific)

Cycle To Work Scheme

Period Positive Workplace

EAP – Employee Assistance Program

Job summary

Greenhous DAF is seeking an organised Workshop Controller to join the busy Willenhall workshop on a rota basis. You will allocate tasks, support technicians and ensure vehicles are completed within timescales, working with the Service Department to maintain productivity and quality.

The role requires strong organisational and communication skills, a hands-on approach to problem solving and a commitment to safety and high standards.

Qualifications

• Experience in a Workshop Controller or supervisory role within a commercial vehicle or motor trade.
• Understanding of HGV servicing, maintenance and repair.
• Ability to prioritise workloads and manage competing demands.
• Confident communication with technicians and the Service Department.
• Hands-on approach to problem-solving.
• Ability to work under pressure with attention to detail.

Responsibilities

• Control and coordinate the daily workshop workload and allocate jobs.
• Monitor productivity to meet timescales.
• Allocate work to technicians considering skills and workload.
• Liaise with Service Advisors on progress and delays.
• Support technicians with technical queries.
• Ensure work meets manufacturer guidelines.
• Keep job cards and paperwork up to date.
• Maintain workshop efficiency and safe environment.
• Provide guidance to the team to maintain high standards.

Skills

Organisational skills

Communication skills

IT skills

Job description

Greenhous DAF is looking for an organised and experienced Workshop Controller to join our busy team at our Willenhall site, working on a rota basis.

As Workshop Controller, you will play a key role in the day-to‑day running of the workshop, ensuring work is allocated efficiently, technicians are supported and customer vehicles are completed within agreed timescales. You will work closely with the Service Department to keep the workshop operating smoothly, maintaining high standards of productivity, quality and customer service.

Other duties may be required of the post holder in addition to those listed above and below, to ensure that the requirements of the business are met at all times.

Salary: £36,000 per annum plus bonus

Hours: Covering business hours on rota basis, working a maximum of 42.5 hours per week with one Saturday (6-11) every four weeks.

Key Responsibilities:

• Control and coordinate the daily workload within the workshop, ensuring jobs are allocated effectively.

• Monitor workshop productivity and progress to ensure work is completed within agreed timescales.

• Allocate repair and maintenance work to technicians, taking into consideration skills, experience and workload.

• Liaise with Service Advisors regarding job progress, additional work and any delays.

• Support technicians with technical queries and help resolve any issues that may affect workflow.

• Ensure all work is carried out to the required standards and in line with manufacturer guidelines.

• Monitor job cards and ensure all relevant paperwork and information is completed accurately.

• Help maintain workshop efficiency, ensuring resources and equipment are used effectively.

• Promote a safe, tidy and organised working environment, ensuring health and safety procedures are followed.

• Provide support and guidance to the workshop team to encourage high standards of performance.

Ideally, we are looking for:

• Previous experience in a Workshop Controller, Senior Technician or similar supervisory role within a commercial vehicle or motor trade environment.

• A good understanding of HGV servicing, maintenance and repair processes.

• Strong organisational skills, with the ability to prioritise workloads and manage competing demands.

• Confident communication skills and the ability to work effectively with technicians and the Service Department.

• A practical, hands‑on approach to problem‑solving.

• The ability to work under pressure while maintaining attention to detail and high standards.

• Good IT and administration skills.

In return we’ll offer:

As a permanent Greenhous employee, you will be entitled to:

• 30 Days Holiday Including 8 Bank Holidays

• Company Sick Pay That Increases With Length Of Service

• Pension With Greenhous Contribution

• Career Development Opportunities

• Employee Discounts On A Range Of Products And Services Including Holidays, Days Out And Supermarket Shops

• Qualified Mental Health First Aiders

• Free Will Writing Service

• Free Mortgage Advice Service

• Free Eye Tests For VDU Users

• Free Flu jabs if you are ineligible through the NHS

• On-Site Parking (Site Specific)

• Cycle To Work Scheme

• Period Positive Workplace

• EAP – Employee Assistance Program

Who are we:

Greenhous is firmly established as one of the largest dealer groups in the UK and has over 100 years’ experience in the franchised dealer world. We are a leader in the supply of dealer services for some of the world’s leading manufacturers.

Our network of Car and Commercial dealerships now stretches across Shropshire, Staffordshire and the West Midlands and includes a number of different franchises including Vauxhall, Nissan and DAF.

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