Automotive Service Receptionist – Friendly & Organized

DAF Dealer Network; Wolverhampton, Willenhall; On-site; GBP 25,000 - 31,000; Full time

Benefits offered by this job

30 Days Holiday Including 8 Bank HOLID

Company Sick Pay That Increases With L

Pension With Greenhous Contribution

Employee Discounts On A Range Of Prod.

Qualified Mental Health First Aiders

Free Will Writing Service

Free Mortgage Advice Service

Free Eye Tests For VDU Users

Free Flu jabs if you are ineligible

Job summary

Greenhous DAF in Willenhall is seeking a friendly, organised Service Receptionist to join our team. You will be the first point of contact for customers, ensuring a welcoming and professional experience and supporting Service Advisors and the wider team.

The role requires excellent communication and organisational skills in a busy car dealership environment. Monday–Friday, 9:00–18:00 with 42.5 hours per week; salary £28,000 per annum. A great opportunity to develop in automotive customer service.

Qualifications

• Previous experience in a customer service, reception or administration role is desirable.
• Experience within an automotive or commercial vehicle environment would be advantageous but is not essential.
• Excellent communication and interpersonal skills.
• Confident and professional telephone manner.
• Strong organisational skills with the ability to manage multiple priorities.
• Professional, friendly and approachable manner.
• Strong attention to detail.
• Ability to work effectively both independently and as part of a team.
• A positive attitude and willingness to learn.

Responsibilities

• Welcoming customers to the dealership and providing a friendly, professional first point of contact.
• Answering incoming telephone calls and directing enquiries to the appropriate department.
• Booking customers into the workshop and assisting with service and repair enquiries.
• Supporting the Service Advisors with day-to-day administration.
• Keeping customers informed and ensuring messages and enquiries are dealt with promptly.
• Processing relevant paperwork and maintaining accurate customer records.
• Taking payments and handling customer transactions where required.
• Liaising with technicians and other departments to support the smooth running of the service operation.
• Maintaining a professional and organised reception area.
• Providing excellent customer service at all times.

Skills

Customer service

Reception

Administration

Communication

Job description

Greenhous DAF in Willenhall is seeking a friendly, organised Service Receptionist to join our team. You will be the first point of contact for customers, ensuring a welcoming and professional experience and supporting Service Advisors and the wider team.

The role requires excellent communication and organisational skills in a busy car dealership environment. Monday–Friday, 9:00–18:00 with 42.5 hours per week; salary £28,000 per annum. A great opportunity to develop in automotive customer service.