Service Receptionist

Greenhous Group; Bilston; On-site; GBP 25,000 - 31,000; Full time

Benefits offered by this job

30 Days Holiday Including 8 Bank Holyd

Pension with Greenhous contribution

Career development opportunities

Employee discounts on products and ser

Mental Health First Aiders

Free Will Writing Service

Free Mortgage Advice Service

Free Eye Tests for VDU Users

On-site parking

Cycle To Work Scheme

EAP – Employee Assistance Program

Job summary

Greenhous DAF is inviting applications for a friendly and organised Service Receptionist at our Willenhall dealership. You will be the first point of contact, greeting customers and coordinating with Service Advisors and technicians to keep the service day running smoothly.

The role requires clear communication, good IT skills, and the ability to manage multiple tasks in a busy environment. Working hours are Monday to Friday, 9am–6pm, with a 42.5 hour week and a £28,000 per annum salary.

Qualifications

• Experience in customer service, reception or administration preferred.
• Automotive or commercial vehicle experience advantageous but not essential.
• Excellent communication and interpersonal skills.
• Strong organisational skills and ability to manage multiple priorities.
• Good IT skills, including Microsoft Office.

Responsibilities

• Welcoming customers to the dealership and providing a friendly, professional first point of contact.
• Answering incoming telephone calls and directing enquiries to the appropriate department.
• Booking customers into the workshop and assisting with service and repair enquiries.
• Supporting the Service Advisors with day-to-day administration.
• Keeping customers informed and ensuring messages and enquiries are dealt with promptly.
• Processing relevant paperwork and maintaining accurate customer records.
• Taking payments and handling customer transactions where required.
• Liaising with technicians and other departments to support the smooth running of the service operation.
• Maintaining a professional and organised reception area.
• Providing excellent customer service at all times.

Skills

Customer service

Reception duties

Administration

Telephone etiquette

IT skills

Organised

Teamwork

Attention to detail

Education

Previous reception/admin experience

Tools

Microsoft Office

Job description

Greenhous DAF is looking for a friendly, organised and customer-focused Service Receptionist to join our team in Willenhall.

As the first point of contact for customers visiting our DAF dealership, you'll play an important role in providing a welcoming and professional experience. You'll work closely with our Service Advisors, Technicians and wider team to ensure customers are kept informed and the day-to-day service operation runs smoothly.

This is a varied role where excellent communication, organisation and customer service skills are essential. If you enjoy working with people and thrive in a busy environment, this could be the perfect opportunity for you.

Other duties may be required of the post holder in addition to those listed above and below, to ensure that the requirements of the business are met at all times.

Working Hours

Monday to Friday, 9.00 am to 6.00 pm, i.e. 42.5 hours per week, 30 minutes lunch break (unpaid).

Salary

£28,000 per annum

Key Responsibilities

• Welcoming customers to the dealership and providing a friendly, professional first point of contact.

• Answering incoming telephone calls and directing enquiries to the appropriate department.

• Booking customers into the workshop and assisting with service and repair enquiries.

• Supporting the Service Advisors with day-to-day administration.

• Keeping customers informed and ensuring messages and enquiries are dealt with promptly.

• Processing relevant paperwork and maintaining accurate customer records.

• Taking payments and handling customer transactions where required.

• Liaising with technicians and other departments to support the smooth running of the service operation.

• Maintaining a professional and organised reception area.

• Providing excellent customer service at all times.

Ideally, we are looking for

• Previous experience in a customer service, reception or administration role is desirable.

• Experience within an automotive or commercial vehicle environment would be advantageous but is not essential.

• Excellent communication and interpersonal skills.

• Confident and professional telephone manner.

• Strong organisational skills with the ability to manage multiple priorities.

• Good IT skills, including Microsoft Office.

• Professional, friendly and approachable manner.

• Strong attention to detail.

• Ability to work effectively both independently and as part of a team.

• A positive attitude and willingness to learn.

In return we’ll offer

• 30 Days Holiday Including 8 Bank Holidays

• Company Sick Pay That Increases With Length Of Service

• Pension With Greenhous Contribution

• Career Development Opportunities

• Employee Discounts On A Range Of Products And Services Including Holidays, Days Out And Supermarket Shops

• Qualified Mental Health First Aiders

• Free Will Writing Service

• Free Mortgage Advice Service

• Free Eye Tests For VDU Users

• Free Flu jabs if you are ineligible through the NHS

• On-Site Parking (Site Specific)

• Cycle To Work Scheme

• Period Positive Workplace

• EAP – Employee Assistance Program

Who are we

Greenhous is firmly established as one of the largest dealer groups in the UK and has over 100 years’ experience in the franchised dealer world. We are a leader in the supply of dealer services for some of the world’s leading manufacturers.

Our network of Car and Commercial dealerships now stretches across Shropshire, Staffordshire and the West Midlands and includes a number of different franchises including Vauxhall, Nissan and DAF.

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