Vehicle Service Advisor – Customer Experience

The AA; Oldbury; On-site; GBP 23,000 - 28,000; Full time

Benefits offered by this job

Free AA breakdown membership from day

Exclusive discounts on AA products (e”

Employee discount scheme on healthcare

Wellbeing support (EAP & 24/7 remoteGP

25 days annual leave

Free onsite parking

Transport links (shuttle bus & metro)

Pension with up to 7% employer contrib

Job summary

The AA is seeking a Customer Service Advisor for its PrestigeSmartCare team in Oldbury. This permanent, full-time role is office-based, 40 hours per week, with a salary of £25,901.

You will be the main contact for customers while their vehicle is in maintenance and repair, using detailed scripts to gather information and determine the best action. Maintain knowledge of products and services, push for better service, and stay calm during peak call times to deliver an exceptional experience that

Qualifications

• Role involves using detailed scripts to gather information from calls and determine the best action.
• Maintain knowledge of products and services and learn new information to assist customers.

Responsibilities

• Using detailed scripts to gather information from the call and apply logic to assess the best course of action
• Proactively maintaining knowledge of products and services and learning new information to solve our customers unique queries.
• Pushing for better by using resources, tools and systems available to offer the best customer service
• Maintaining focus and composure during peak call times, ensuring each customer receives the same exceptional level of customer service.
• Striving to ensure that each and every customer receives a top-class customer experience that is expected from our iconic brand!

Job description

The AA is seeking a Customer Service Advisor for its PrestigeSmartCare team in Oldbury. This permanent, full-time role is office-based, 40 hours per week, with a salary of £25,901.

You will be the main contact for customers while their vehicle is in maintenance and repair, using detailed scripts to gather information and determine the best action. Maintain knowledge of products and services, push for better service, and stay calm during peak call times to deliver an exceptional experience that