Customer Advisor

Automobile Association; Melton Mowbray; Hybrid; GBP 21,000 - 30,000; Full time

Benefits offered by this job

GP 24/7 access

Free AA breakdown cover

Discounts on shops and services

Dental and eye test benefits

Mental health support

Job summary

The AA is seeking a Customer Service Advisor - Prestige in Melton Mowbray. The role is office-based, with hybrid work after training—three days onsite.

You will be the main contact for customers while vehicles are in for maintenance and repair, following detailed scripts to gather information and advise on the best actions. We value proactive learners who stay up-to-date on our products and strive to deliver exceptional service.

Qualifications

• Experience in customer-facing roles or contact centres.
• Ability to use scripts and gather information from customers.
• Strong communication and listening skills.

Responsibilities

• Handle customer inquiries via phone and email using detailed scripts.
• Maintain knowledge of products and services to resolve queries.
• Use tools and systems to provide accurate, efficient service.
• Stay composed during peak times and ensure consistent service quality.
• Deliver a top-class customer experience aligned with the brand.

Skills

Customer service

Communication

Problem solving

Teamwork

Job description

Role:Customer Service Advisor - Prestige
Salary:£24,882
Location:Melton Mowbray
Workstyle:Office based until fully trained then Dynamic working between the office and home - three days per week onsite
Contract:Permanent Full-time
Hours:37.5 hours per week, Monday to Friday between 08:00 - 18:00 and 1 in 4 Saturdays working hours - 09:00 -14:00

This is the job

Our Service Advisorsare responsible fordelivering and sustaining a fantastic experience for all our service,maintenanceand repair customers. As a Service Advisor, you will be the main point of contact for all customer communication while the vehicle is undergoing maintenance and repair in our network centres.

What will I be doing?

• Using detailed scripts to gather information from the call and apply logic to assess the best course of action
• Proactivelymaintainingknowledge of products and services and learningnew informationto solve our customers unique queries.
• Pushing for better by using resources,toolsand systems available to offer the best customer service
• Maintaining focus and composure during peak call times, ensuring each customer receives the same exceptional level of customer service.
• Striving to ensure thateach and everycustomer receives a top-class customer experience that is expected from our iconic brand!

WhatWe’reLooking For:

• Think Impact: You genuinely care about our members and their well-being and want to find the best product for them.
• Back Each Other: Work with a team who support and mentor each other to ensure the best service possible
• Push For Better: Handling objections? Problem you find difficult to solve? No problem. You bounce back and find solutions.
• Own It: Our industry evolves, and so should you. Stay curious and open-minded

Additional Information

Why Choose The AA?

Benefits from day 1

• Access to a 24/7 GP Chat line for when speaking to a doctor justcan’twait
• Free AA breakdown cover for all employees + the ability to add up to 3 people living at the same address (including children)
• Discounts on multiple online and high street shops,experiencesand food
• Physio, Dental and eye test benefits
• Mental health help

Plusadditionalbenefits to reward longer service!