Automotive Service Advisor - Customer Experience Lead

The-Aa; Oldbury; On-site; GBP 22,000 - 30,000; Full time

Benefits offered by this job

Free breakdown membership

Product discounts

Wellbeing support

25 days' annual leave

Pension contributions

Job summary

The AA is seeking a Customer Service Advisor for PrestigeSmartCare in Oldbury. You will be the main contact for customers while their vehicle is maintained and repaired, using scripts to gather information and determine the best action.

This permanent full-time role is office-based, 40 hours weekly from Monday to Friday 08:00–18:00, with 1 in 4 Saturdays 09:00–13:00. A range of benefits and career development opportunities are offered.

Responsibilities

• Using detailed scripts to gather information from the call and apply logic to assess the best course of action
• Proactively maintaining knowledge of products and services and learning new information to solve our customers' queries
• Pushing for better by using resources, tools and systems available to offer the best customer service
• Maintaining focus and composure during peak call times, ensuring each customer receives the same exceptional level of service
• Striving to ensure that each customer receives a top-class experience from our iconic brand

Job description

The AA is seeking a Customer Service Advisor for PrestigeSmartCare in Oldbury. You will be the main contact for customers while their vehicle is maintained and repaired, using scripts to gather information and determine the best action.

This permanent full-time role is office-based, 40 hours weekly from Monday to Friday 08:00–18:00, with 1 in 4 Saturdays 09:00–13:00. A range of benefits and career development opportunities are offered.