Hybrid Service Advisor - Prestige Customer Care

The AA; Melton Mowbray; Híbrido; GBP 21.000 - 30.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

GP 24/7 access

Free AA breakdown cover

Discounts on shops and services

Dental and eye test benefits

Mental health support

Descripción de la vacante

The AA is seeking a Customer Service Advisor - Prestige in Melton Mowbray. The role is office-based, with hybrid work after training—three days onsite.

You will be the main contact for customers while vehicles are in for maintenance and repair, following detailed scripts to gather information and advise on the best actions. We value proactive learners who stay up-to-date on our products and strive to deliver exceptional service.

Formación

• Experience in customer-facing roles or contact centres.
• Ability to use scripts and gather information from customers.
• Strong communication and listening skills.

Responsabilidades

• Handle customer inquiries via phone and email using detailed scripts.
• Maintain knowledge of products and services to resolve queries.
• Use tools and systems to provide accurate, efficient service.
• Stay composed during peak times and ensure consistent service quality.
• Deliver a top-class customer experience aligned with the brand.

Conocimientos

Customer service

Communication

Problem solving

Teamwork

Descripción del empleo

The AA is seeking a Customer Service Advisor - Prestige in Melton Mowbray. The role is office-based, with hybrid work after training—three days onsite.

You will be the main contact for customers while vehicles are in for maintenance and repair, following detailed scripts to gather information and advise on the best actions. We value proactive learners who stay up-to-date on our products and strive to deliver exceptional service.