Customer Care & Mobile Service Advisor

The AA; Oldbury; On-site; GBP 24,000 - 29,000; Full time

Benefits offered by this job

Quarterly bonus up to £1,000

23 days annual leave

Bank holidays

Free breakdown membership

Employee discount scheme

AA product discounts

Employee Assistance Programme

Pension

Job summary

The AA in Oldbury is seeking a Customer Service Advisor to join our Mobile Mechanics team. You will manage customer calls, emails, and web chat, create and manage appointments, order parts, and keep customers updated throughout their journey.

You should be clear communicators with strong organisation, able to prioritise in a fast-paced operation, and bring a proactive, problem-solving approach to delivering reliable service.

Qualifications

• Excellent verbal and written communication skills.
• Strong organisational skills, with the ability to manage calls, emails, and appointments effectively.
• Collaborative approach to working with dispatchers and colleagues.
• Ability to work in a fast-paced operational environment.

Responsibilities

• Respond to customer calls and queries, providing clear and helpful support that contributes to a positive customer experience.
• Manage customer email inboxes effectively so queries and requests are handled in a timely and organised way.
• Create and manage customer appointments, helping keep the Mobile Mechanics service organised and running smoothly.
• Work closely with dispatchers to manage customer arrival expectations and keep customers informed.
• Use a proactive approach to resolve day-to-day operational issues and help maintain effective service delivery.
• Contribute to the continued growth and development of Mobile Mechanics by supporting a reliable experience for customers.

Skills

Communication

Organisational skills

Customer service

Team collaboration

Job description

The AA in Oldbury is seeking a Customer Service Advisor to join our Mobile Mechanics team. You will manage customer calls, emails, and web chat, create and manage appointments, order parts, and keep customers updated throughout their journey.

You should be clear communicators with strong organisation, able to prioritise in a fast-paced operation, and bring a proactive, problem-solving approach to delivering reliable service.