Service Advisor: Customer Experience Specialist (Flexible)

Group 1 Automotive; Bolton; On-site; GBP 24,000 - 32,000; Full time

Benefits offered by this job

33 days annual leave (incl. bank hols)

Exclusive retail discounts

Car discounts on new/used vehicles and

Servicing offers

Company pension scheme

Cycle-to-work scheme

24/7 healthcare access

Paid day to volunteer

Job summary

Group 1 Automotive is seeking a Service Advisor for the Volkswagen Bolton Retail Centre. You will be the main contact for customers while their vehicle is in for maintenance, delivering trusted experiences and clear communication.

Join a global automotive group that supports career growth and cross-site opportunities. We offer extensive benefits and a culture focused on customer service, teamwork, and continuous development.

Qualifications

• Excellent communication skills and ability to engage customers.
• Experience delivering high-quality customer service.
• Ability to identify upselling opportunities.
• Strong time management and ability to work under pressure.
• Experience in a target-driven environment.
• Must hold a valid UK driving licence.

Responsibilities

• Warmly welcome and engage customers in a friendly and professional manner throughout the day.
• Keep customers informed and updated on the progress of their vehicle repairs, ensuring transparency and trust.
• Develop and maintain comprehensive product knowledge, enhancing expertise through manufacturer-led training.
• Actively promote additional services and repairs based on Technician recommendations, helping customers maintain vehicle health and increasing service revenue.
• Schedule vehicles for appointments in the workshop efficiently and accurately.
• Conduct pre-appointment customer calls to confirm bookings, ensure readiness, and address any preliminary questions.
• Maintain precise and up-to-date customer records within our systems for effective service management.

Skills

Excellent communication

Customer service experience

Upselling

Time management

Target driven

UK driving licence

Job description

Group 1 Automotive is seeking a Service Advisor for the Volkswagen Bolton Retail Centre. You will be the main contact for customers while their vehicle is in for maintenance, delivering trusted experiences and clear communication.

Join a global automotive group that supports career growth and cross-site opportunities. We offer extensive benefits and a culture focused on customer service, teamwork, and continuous development.