Vehicle Repair Customer Service Agent

The Best Connection Group Limited; Warrington; On-site; GBP 18,000 - 19,000; Part time

Job summary

The Best Connection Group Limited is recruiting a Customer Service Agent for our Warrington contact centre. You will communicate with customers to provide repair status updates, estimated completion dates, and parts information, ensuring accurate notes are recorded in our systems.

The role requires handling multiple customer inquiries, maintaining a professional telephone manner, and delivering clear, detailed updates while coordinating with Site Managers.

Qualifications

• Experience in a customer service, contact centre, service adviser or similar telephone-based role.
• Confident and professional telephone manner with strong listening and questioning skills.
• Ability to explain complex or technical information clearly and sensitively.
• Strong written accuracy and attention to detail when recording customer notes.
• Good organisational and time-management skills.

Responsibilities

• Hold a structured daily call with each Site Manager or Assistant Site Manager within the allocated sites to obtain the latest status of each vehicle repair, estimated completion date, outstanding parts, and any delay.
• Proactively telephone customers with clear, honest updates on repair progress and dates.
• Record every contact attempt, note, update and action in the system and escalate issues when needed.
• Make a minimum of 3 call attempts before sending written communications and aim to speak with at least 25 customers daily.
• Manage customer expectations professionally and ensure timely follow-ups with production sites.
• Identify complaints and pass to the Customer Experience team per escalation process.

Skills

Customer service

Telephone communication

Communication clarity

Time management

Tools

CRM systems

Microsoft Office

Job description

The Best Connection Group Limited is recruiting a Customer Service Agent for our Warrington contact centre. You will communicate with customers to provide repair status updates, estimated completion dates, and parts information, ensuring accurate notes are recorded in our systems.

The role requires handling multiple customer inquiries, maintaining a professional telephone manner, and delivering clear, detailed updates while coordinating with Site Managers.