Customer Contact Officer - Repairs & Service Coordination

Wiltshire Council; Peacehaven; On-site; GBP 28,000 - 30,000; Full time

Benefits offered by this job

Disability Confident employer scheme

Job summary

Wiltshire Council is seeking a Customer Contact Officer to join our Customer Support team at SP2 7NP. You will manage repair requests, diagnose issues, prioritise tasks, and record accurate details.

This is a full‑time, on‑site, permanent role offering 37 hours per week. You will authorise emergency works, identify rechargeable repairs, coordinate with surveyors and contractors, monitor progress, schedule appointments, and handle invoice payments.

Qualifications

• Strong administrative background.
• Excellent working knowledge of MS Office.

Responsibilities

• Manage repair requests, diagnose issues, and prioritise tasks.
• Record accurate repair requests, authorise emergency works, and identify rechargeable repairs.
• Coordinate with surveyors and contractors, monitor progress, and assist tenants in resolving minor issues.
• Schedule appointments, handle invoice payments, and ensure accurate data recording and reporting.

Skills

Administrative skills

MS Office

Problem solving

Job description

Wiltshire Council is seeking a Customer Contact Officer to join our Customer Support team at SP2 7NP. You will manage repair requests, diagnose issues, prioritise tasks, and record accurate details.

This is a full‑time, on‑site, permanent role offering 37 hours per week. You will authorise emergency works, identify rechargeable repairs, coordinate with surveyors and contractors, monitor progress, schedule appointments, and handle invoice payments.