Customer Solutions Advisor — Guide to Fast Vehicle Repairs

Solus Accident Repair Centres Company; Warrington; Sur place; GBP 23 000 - 29 000; Plein temps

Avantages offerts par ce poste

Competitive salary

Bonus opportunity

Company pension scheme

33 days' holiday

Aviva product discounts

Save As You Earn scheme

Parental and carer's leave

Wellbeing tools (24/7 GP)

Résumé du poste

Solus, part of Aviva, is seeking a Customer Solutions Centre Advisor in Warrington to be the first point of contact for customers, listening with empathy and guiding them through the repair journey. Full training is provided and you will diagnose basic vehicle issues to identify best repair solutions.

You will join a collaborative team, prioritise customer satisfaction, and help deliver a positive customer experience across NHS sites and UK repair networks. Competitive salary and benefits apply.

Qualifications

• A genuine passion for customer service and helping people.
• Strong communication and listening skills.
• The confidence to make decisions and take ownership of customer outcomes.
• The ability to work well as part of a team in a fast-paced environment.
• Automotive or technical knowledge is helpful but not essential, as full training is provided.

Responsabilités

• Act as the first point of contact for customers, providing clear, empathetic and professional support
• Use training and in-house tools to complete a basic vehicle diagnosis and agree the best repair solution
• Take ownership of customer enquiries and guide them through the next steps in their journey
• Identify opportunities to improve customer satisfaction and contribute to a strong customer-focused culture
• Work collaboratively with colleagues in our Warrington contact centre and across our UK repair network

Connaissances

Customer service

Communication

Decision making

Teamwork

Automotive knowledge

Description du poste

Solus, part of Aviva, is seeking a Customer Solutions Centre Advisor in Warrington to be the first point of contact for customers, listening with empathy and guiding them through the repair journey. Full training is provided and you will diagnose basic vehicle issues to identify best repair solutions.

You will join a collaborative team, prioritise customer satisfaction, and help deliver a positive customer experience across NHS sites and UK repair networks. Competitive salary and benefits apply.