Automotive Repair Customer Care Specialist

The Best Connection; Warrington; On-site; GBP 19,000 - 23,000; Full time

Job summary

The Best Connection in Warrington is seeking an experienced Customer Service Agent for our busy contact centre. You will provide proactive, accurate repair updates to customers whose vehicles are being repaired across multiple sites and record notes in our systems with care.

Working hours are 08:30–17:00, Monday to Friday, with an immediate start available after successful interview. You will liaise with Site Managers to gather latest status, delays, and expected completion dates, giving clear

Qualifications

• Experience in a customer service, contact centre or similar telephone-based role.
• Clear and professional telephone manner with strong listening and questioning skills.
• Ability to explain technical or production information in straightforward language.
• Strong written accuracy when recording customer notes.
• Good organisational and time-management skills for high-volume workloads.

Responsibilities

• Hold structured daily calls with Site Managers/Assistant Site Managers across allocated sites.
• Obtain latest vehicle repair status, estimated completion dates, and delays; clarify gaps before contacting customers.
• Follow up outstanding updates and escalate information gaps to the line manager.
• Proactively telephone customers with clear, honest progress updates on repairs.
• Make a minimum of 3 call attempts before sending written communications.
• Speak to at least 25 customers each day and provide meaningful updates.
• Explain technical information in plain language and manage customer expectations.
• Record all contacts and actions in iImage promptly and accurately.

Skills

Customer service

Active listening

Questioning skills

Organisational skills

Communication

Tools

iImage

Microsoft Office

Job description

The Best Connection in Warrington is seeking an experienced Customer Service Agent for our busy contact centre. You will provide proactive, accurate repair updates to customers whose vehicles are being repaired across multiple sites and record notes in our systems with care.

Working hours are 08:30–17:00, Monday to Friday, with an immediate start available after successful interview. You will liaise with Site Managers to gather latest status, delays, and expected completion dates, giving clear