Vehicle Repair Support Specialist

Solus - an Aviva company; Warrington; On-site; GBP 21,000 - 32,000; Full time

Benefits offered by this job

Competitive salary based on location

Performance bonus

Company pension scheme

33 days’ holiday incl. bank holidays

Discounts on Aviva products

Save As You Earn scheme

Parental and carer’s leave

Group Income Protection

24/7 GP access

Job summary

Solus, part of the Aviva group, is seeking a Customer Solutions Centre Advisor in Warrington. You will be the first point of contact for customers, listening empathetically, offering reassurance and guiding them through the repair journey with support from Aviva-backed training.

Join a collaborative Warrington team focused on listening, problem solving, and delivering the best outcomes for customers at what can be a difficult time.

Qualifications

• A genuine passion for customer service and helping people.
• Strong communication and listening skills.
• The confidence to make decisions and take ownership of customer outcomes.
• The ability to work well as part of a team in a fast-paced environment.
• Automotive knowledge is helpful but not essential; full training provided.

Responsibilities

• Act as the first point of contact for customers, providing clear, empathetic and professional support.
• Use training and in-house tools to complete a basic vehicle diagnosis and agree the best repair solution.
• Take ownership of customer inquiries and guide them through the next steps in their journey.
• Identify opportunities to improve customer satisfaction and contribute to a strong customer-focused culture.
• Work collaboratively with colleagues in our Warrington contact centre and across our UK repair network.

Skills

Customer service

Communication skills

Decision making

Teamwork

Automotive knowledge

Job description

Solus, part of the Aviva group, is seeking a Customer Solutions Centre Advisor in Warrington. You will be the first point of contact for customers, listening empathetically, offering reassurance and guiding them through the repair journey with support from Aviva-backed training.

Join a collaborative Warrington team focused on listening, problem solving, and delivering the best outcomes for customers at what can be a difficult time.