Vehicle Rentals: Customer Experience Pro

Enterprise; Carlisle; On-site; GBP 28,000 - 34,000; Full time

Job summary

Enterprise is seeking a Customer Service Representative to join our Cumbria team, starting immediately. You will greet customers, guide them through the rental process, deliver and collect vehicles, and explain options, rates and insurance.

The ideal candidate has excellent communication, prior customer service experience, strong attention to detail and multitasking ability, plus flexibility for evenings and weekends. A full UK driving licence and being 21+ are required. Location: Penrith.

Qualifications

• Excellent communication and interpersonal skills.
• Previous experience in customer service.
• Strong attention to detail and the ability to multitask in a busy environment.
• Strong work ethic and positive attitude.
• Flexibility to work evenings and weekends.

Responsibilities

• Greet customers upon arrival and assist with the rental process.
• Delivery and collection of vehicles across the region.
• Provide information about options, rental rates, insurance, and GPS navigation systems.
• Process rental agreements accurately and ensure documentation is complete.
• Conduct vehicle inspections with customers before and after rental periods.

Skills

Customer service

Communication

Attention to detail

Multitasking

Flexibility

Job description

Enterprise is seeking a Customer Service Representative to join our Cumbria team, starting immediately. You will greet customers, guide them through the rental process, deliver and collect vehicles, and explain options, rates and insurance.

The ideal candidate has excellent communication, prior customer service experience, strong attention to detail and multitasking ability, plus flexibility for evenings and weekends. A full UK driving licence and being 21+ are required. Location: Penrith.