Customer Service Delivery Representative - Whitehaven

Enterprise; Carlisle; On-site; GBP 28,000 - 34,000; Full time

Job summary

Enterprise in the Cumbria area is seeking a Customer Service Representative to greet customers, manage the rental process, and assist with vehicle delivery and collection across the region.

The role requires flexibility to work across seven days, including evenings and weekends. A full manual UK driving licence is required, and the position starts immediately with 45 hours per week and a salary of £30,911.40 per annum.

Qualifications

• Previous experience in customer service is preferred.
• Excellent communication and interpersonal skills are required.
• Strong attention to detail and the ability to multitask in a busy environment.
• Strong work ethic and positive attitude.

Responsibilities

• Greet customers warmly upon arrival and assist with the rental process from start to finish.
• Delivery and collection of vehicles across the region.
• Provide information about vehicle options, rental rates, and add-ons such as insurance and GPS systems.
• Process rental agreements accurately and ensure documentation is complete.
• Conduct vehicle inspections before and after rental periods and explain return procedures.
• Address customer inquiries and resolve issues promptly and effectively.
• Follow company policies regarding vehicle maintenance, safety, and security.

Skills

Customer service

Communication

Multitasking

Attention to detail

Work ethic

Flexible shifts

Job description

Overview

We’re looking for passionate and customer-focused individuals to join our team as a Customer Service Representative in our Cumbria Area. This is an exciting opportunity to become the face of our brand, delivering outstanding service to customers renting vehicles for their travel needs.

This a position starting immediately. This role requires flexibility with shifts available across seven days a week.

The pay for this position will be £30,911.40 per annum.

The number of contracted hours will be 45 per week - flexibility with working days and times is essential

If you thrive in a fast-paced environment and have a natural flair for building relationships, we want to hear from you!

Responsibilities

• Greet customers warmly upon their arrival, assisting them with the rental process from start to finish
• Delivery and collection of vehicles across the region
• Provide information about available vehicle options, rental rates, and additional services such as insurance coverage and GPS navigation systems
• Process rental agreements accurately and efficiently, ensuring that all necessary documentation is completed and signed by the customer
• Conduct vehicle inspections with customers before and after rental periods, noting any pre-existing damage and explaining the return procedures
• Address any inquiries or concerns raised by customers regarding their rental experience, resolving issues promptly and effectively
• Follow company policies and procedures regarding vehicle maintenance, safety, and security, adhering to all regulatory requirements

Qualifications

Join our team and become part of a dynamic and supportive work environment where your contributions are valued and recognised.

• Excellent communication and interpersonal skills, with a friendly and customer-focused attitude.
• Previous experience in customer service.
• Strong attention to detail and the ability to multitask in a busy environment.
• Strong work ethic and positive attitude.
• The flexibility to work a variety of shifts, including evenings and weekends.

Additional Information

• Please let us know about any accommodations you may need to participate in the recruitment process.
• No drug or alcohol related offence within the last five years is permitted.
• You must be over 21 years of age for insurance purposes.
• You must have a full manual UK or EU driving licence.
• Location: Whitehaven