Customer Service Delivery Representative - Whitehaven

Enterprise Holdings; Whitehaven; On-site; GBP 26,000 - 36,000; Full time

Job summary

Enterprise Holdings in the Cumbria region is seeking a Customer Service Representative to greet customers, manage the rental process, and coordinate vehicle delivery and collection. The role offers a £30,911.40 annual salary with 45 hours per week and flexible working days and times.

Based in Whitehaven, you will handle inquiries, explain options like insurance and GPS, and ensure smooth rental documentation.

Qualifications

• Excellent communication and interpersonal skills with a friendly, customer-focused attitude.
• Previous experience in customer service.
• Strong attention to detail and ability to multitask in a busy environment.
• Strong work ethic and positive attitude.
• Flexibility to work a variety of shifts, including evenings and weekends.

Responsibilities

• Greet customers and assist with the rental process from start to finish.
• Delivery and collection of vehicles across the region.
• Provide information on vehicle options, rates, and services such as insurance and GPS.
• Process rental agreements accurately and ensure documents are signed.
• Conduct vehicle inspections before and after rental, noting any damages.
• Address customer inquiries and resolve issues promptly.
• Follow policy on vehicle maintenance, safety, and regulatory requirements.

Skills

Communication skills

Customer service experience

Attention to detail

Work ethic

Flexible shifts

Job description

Overview

We’re looking for passionate and customer-focused individuals to join our team as a Customer Service Representative in ourCumbria Area. This is an exciting opportunity to become the face of our brand, delivering outstanding service to customers renting vehicles for their travel needs.

This a position starting immediately. This role requires flexibility with shifts available across seven days a week.

The pay for this position will be£30,911.40 per annum.

The number of contracted hours will be 45 per week - flexibility with working days and times is essential

If you thrive in a fast-paced environment and have a natural flair for building relationships, we want to hear from you!

Responsibilities

• Greet customers warmly upon their arrival, assisting them with the rental process from start to finish
• Delivery and collection of vehicles across the region
• Provide information about available vehicle options, rental rates, and additional services such as insurance coverage and GPS navigation systems
• Process rental agreements accurately and efficiently, ensuring that all necessary documentation is completed and signed by the customer
• Conduct vehicle inspections with customers before and after rental periods, noting any pre-existing damage and explaining the return procedures
• Address any inquiries or concerns raised by customers regarding their rental experience, resolving issues promptly and effectively
• Follow company policies and procedures regarding vehicle maintenance, safety, and security, adhering to all regulatory requirements

Qualifications

Join our team and become part of a dynamic and supportive work environment where your contributions are valued and recognised.

• Excellent communication and interpersonal skills, with a friendly and customer-focused attitude.
• Previous experience in customer service.
• Strong attention to detail and the ability to multitask in a busy environment.
• Strong work ethic and positive attitude.
• The flexibility to work a variety of shifts, including evenings and weekends.

Additional Information

• Please let us know about any accommodations you may need to participate in therecruitment process.
• No drug or alcohol related offence within the last five years is permitted.
• You must be over 21 years of age for insurance purposes.
• You must have a full manual UK or EU drivinglicence.
• Location: Whitehaven