Car Rental Customer Experience Pro | Flexible Shifts

Enterprise; Omagh; On-site; GBP 26,000 - 35,000; Full time

Job summary

Enterprise Mobility in Derry/Londonderry is seeking a Customer Service Representative to warmly greet customers, explain rental options, and guide them through the process from start to finish.

You will handle rental agreements, conduct vehicle inspections with customers, and coordinate delivery/collection across the region. A fast‑paced environment and strong people skills are essential for success.

Qualifications

• Excellent communication and interpersonal skills, with a friendly and customer‑focused attitude.
• Previous experience in customer service.
• Strong attention to detail and the ability to multitask in a busy environment.
• Strong work ethic and positive attitude.
• The flexibility to work a variety of shifts, including evenings and weekends.

Responsibilities

• Greet customers warmly upon arrival, assisting with the rental process from start to finish.
• Provide information about vehicle options, rental rates, and add‑ons such as insurance and GPS navigation.
• Process rental agreements accurately with all required documentation.
• Conduct vehicle inspections with customers before and after rental, noting any damage.
• Delivery and collection of vehicles across the region.
• Address inquiries or concerns regarding the rental experience and resolve issues promptly.
• Follow company policies on vehicle maintenance, safety, and regulatory requirements.

Job description

Enterprise Mobility in Derry/Londonderry is seeking a Customer Service Representative to warmly greet customers, explain rental options, and guide them through the process from start to finish.

You will handle rental agreements, conduct vehicle inspections with customers, and coordinate delivery/collection across the region. A fast‑paced environment and strong people skills are essential for success.