Vehicle Progressor, Enfield

Renault Group; Greater London; On-site; GBP 24,000 - 29,000; Full time

Benefits offered by this job

33 days' annual leave

Pension scheme

Staff discounts on vehicles

Company loan car scheme

Share Incentive Scheme

Cycle to Work scheme

Eye test voucher

Job summary

Renault Retail Group is seeking a Vehicle Progressor / Handover Specialist to join our Enfield team. You will manage vehicle progression, prepare vehicles for handover, and support the customer journey from purchase to collection.

Working with the New Car and Used Car Sales teams, you will coordinate preparation, update presentation standards, and assist with ECOS/ECOP handovers, delivering a professional customer experience in a franchised dealership environment.

Qualifications

• Previous experience as a Vehicle Progressor/Handover Specialist or similar automotive support role.
• Customer-focused and professional approach.
• Strong organisational skills and attention to detail.
• Ability to prioritise workload and manage multiple tasks.
• Clear communication and collaborative working style.

Responsibilities

• Progress vehicle orders from sale to handover.
• Ensure vehicles are prepared and presented to standards.
• Welcome customers and support handover appointments.
• Liaise with customers and sales teams for a smooth journey.
• Coordinate vehicle preparation and accessory fitting per orders.
• Support used vehicle stock photography and presentation.

Skills

Customer focus

Organisational skills

Multitasking

Communication skills

Process adherence

Team player

Job description

Vehicle Progressor / Handover Specialist

Location: Renault Enfield (EN1) Salary: £26,437 pa Hours: 40 hours per week

Join Our Sales Support Team

Renault Retail Group is looking for a Vehicle Progressor / Handover Specialist to join our team at Renault Enfield.

This is a varied role that combines vehicle progression, customer handovers, sales administration, and vehicle presentation, helping to ensure every customer receives a professional and well‑organised experience from purchase through to collection.

Working closely with the New Car Sales Manager, Used Car Sales Manager and other members of the Sales Team, you'll support the smooth operation of the department by coordinating vehicle preparation, maintaining presentation standards, and delivering a positive customer experience throughout the handover process.

What You'll Do

• Progress vehicle orders from point of sale through to customer handover
• Ensure vehicles are prepared and presented to dealership standards prior to collection
• Welcome customers and support handover appointments
• Liaise with customers and sales colleagues to ensure a smooth customer journey
• Coordinate vehicle preparation and accessory fitting in line with customer orders
• Support the preparation, presentation, and online marketing of used vehicle stock, including vehicle photography
• Maintain demonstration and display vehicle standards in line with dealership requirements
• Process vehicle handover documentation accurately and efficiently
• Support the administration of ECOS/ECOP vehicle handovers and returns
• Manage vehicle keys, parking arrangements, and vehicle movements around the site
• Maintain high standards of organisation, housekeeping, attendance, and professional presentation
• Report vehicle damage, site hazards, or Health & Safety concerns promptly
• Undertake driving and other duties that support the efficient operation of the dealership

What We're Looking For

• Previous experience as a Vehicle Progressor, Handover Specialist, Vehicle Administrator, Vehicle Valeter, or similar automotive support role
• A customer-focused and professional approach
• Strong organisational skills and attention to detail
• Ability to prioritise workload and manage multiple tasks
• Clear communication skills
• Confidence working within established processes and procedures
• A positive and collaborative approach to supporting colleagues and customers

Previous experience within a franchised dealership environment would be beneficial but is not essential.

For the right individual, this role also provides valuable exposure to the day‑to‑day operation of a busy franchised dealership sales department. You'll gain experience working alongside Sales Executives and Sales Managers, developing an understanding of customer handovers, lead management, vehicle sales processes, digital sales tools, and the wider customer journey. As a result, this position can provide an excellent foundation for candidates who may wish to pursue a future career in automotive sales.

Licence Requirement

A full UK driving licence (manual and automatic vehicles) is essential for this role.

Hours & Pay

• £26,437 pa
• 40 hours per week
• Monday to Friday 8:30am–5:30pm with daily 1-hour unpaid lunch break

Company Benefits

• 33 days' annual leave including Bank Holidays (option to buy or sell additional days)
• Pension scheme with life assurance
• Staff discounts on vehicles, parts, servicing, and accessories
• Access to our company loan car scheme after probation period
• Share Incentive Scheme
• Mortgage and pension advice seminars
• Excellent manufacturer training and clear career development opportunities
• Cycle to Work scheme, including e-bikes
• Discounted gym membership
• Enhanced Maternity and Paternity policies
• Eye test voucher scheme