Aftersales Manager, Enfield Dealership

Renault UK; Greater London; On-site; GBP 52,000 - 70,000; Full time

Benefits offered by this job

Company car

Vehicle schemes

Annual leave and training

Job summary

Renault Retail Group in Enfield (EN1) seeks an experienced Aftersales Manager to lead the Service and Parts operation. You will oversee a substantial Aftersales team and be responsible for performance, profitability, customer experience and daily leadership across Service and Parts.

You will drive standards, coach technicians and service advisors, manage KPIs and work with senior management to deliver strong business results, while ensuring compliance and continuous improvement.

Qualifications

• Current or recent experience as Aftersales Manager or Service Manager in a franchised automotive dealership.
• Experience leading a workshop operation of 9+ Technicians with Aftersales teams.
• Responsible for profitability, productivity, customer satisfaction and departmental performance.
• Familiarity with dealer management systems (CDK Drive, Kerridge, Keyloop, ADP Autoline) is advantageous.

Responsibilities

• Deliver Service and Parts budgets, profitability targets and performance measures.
• Lead, coach and develop Service, Parts and Workshop colleagues for productivity and customer satisfaction.
• Monitor KPIs, warranty, work in progress, stock and commercial activity to drive results.
• Maintain manufacturer standards, audit readiness, Health & Safety compliance and procedures.
• Support customer retention, complaint resolution and overall customer experience across Aftersales.
• Collaborate with leadership to drive continuous improvement and growth.

Skills

Leadership

People management

Customer service

Workshop management

Tools

CDK Drive

Kerridge

Keyloop

ADP Autoline

Job description

Aftersales Manager

Renault Enfield (EN1)

£52,000 pa basic salary + OTE £65,000 pa + Car

Monday to Friday, 45 hours per week

Join Our Leadership Team at Renault Enfield

Renault Retail Group is looking for an experienced Aftersales Manager to lead our Service and Parts operation at Renault Enfield.

This is a significant management opportunity within one of our established London dealerships, overseeing a sizeable Aftersales operation that supports retail, fleet, and commercial vehicle customers.

This opportunity has arisen due to the planned retirement of a member of our management team following 14 years of service with Renault Retail Group. While we continue to celebrate their contribution to the business, we are also looking forward to welcoming their successor and supporting them as they take forward this established and successful Aftersales operation.

You’ll be responsible for the performance, profitability, customer experience, and day-to-day leadership of both the Service and Parts departments, working closely with the Head of Business and wider management team to deliver strong operational results and excellent customer outcomes.

The operation includes an established workshop consisting of Technicians, customer-facing Service Advisors, additional support staff, and a Parts Department, giving the successful candidate responsibility for a substantial Aftersales operation across Service and Parts.

What You’ll Do

• Deliver Service and Parts budgets, profitability targets, and operational performance measures
• Lead, coach, and develop Service, Parts, and Workshop colleagues to maximise productivity, efficiency, and customer satisfaction
• Monitor departmental KPIs, warranty performance, work in progress, stock management, and commercial activity to support strong business performance
• Maintain manufacturer standards, audit readiness, Health & Safety compliance, and Renault Retail Group operating procedures
• Support customer retention, complaint resolution, and overall customer experience across all Aftersales activities
• Work closely with the leadership team to drive continuous improvement and departmental growth

What We’re Looking For

We’re keen to hear from candidates with current or recent experience as an Aftersales Manager or Service Manager within a franchised automotive dealership environment.

You should have experience leading a workshop operation of 9 or more Technicians, alongside customer-facing Aftersales teams, and taking responsibility for profitability, productivity, customer satisfaction, and departmental performance. Strong commercial awareness, people-management skills, and the ability to coach and develop colleagues are essential.

Experience managing Parts operations alongside Service would be advantageous, although applicants will principally be assessed on the scale, performance, and leadership of their Service operation.

Familiarity with CDK Drive, Kerridge, Keyloop, ADP Autoline, or similar dealer management systems would be advantageous.

Driving Licence Requirement: A full UK driving licence (manual and automatic vehicles) is essential for this role.

Hours & Pay

Monday to Friday, 8:00am–6:00pm with a 1-hour lunch break. 45 hours per week.

As a member of the dealership leadership team, occasional additional support may be required to assist operational requirements, including Saturday morning cover during periods of annual leave or unforeseen staff absence.

Basic salary is £52,000 pa, with an OTE of £65,000 pa that is achievable and regularly reached, plus access to Renault Retail Group's vehicle schemes.

Our bonus structure rewards departmental profitability, customer satisfaction, commercial performance, cash flow management, and individual objectives related to the remit.

Company Benefits

We believe our benefits package is second to none, combining industry-leading vehicle schemes, excellent training opportunities, and a wide range of benefits designed to support both your professional and personal life.

• Access to a tax-efficient new car scheme (ECOS/ECOP)
  • High-spec insured vehicles available, e.g. Clio from £75 per month; vehicles replaced annually
• Family Car Scheme
  • Available for close family members from £130 per month, including insurance
  • Eligibility applies after probation for the first vehicle, with a second vehicle available after 12 months' service
  • Vehicles replaced annually
• Car insurance included on both schemes
• 33 days’ annual leave including Bank Holidays (option to buy or sell additional days)
• Pension scheme with life assurance and permanent health insurance
• Staff discounts on vehicles, parts, servicing, and accessories
• Share Incentive Scheme
• Mortgage and pension advice seminars
• Excellent manufacturer training and clear career development opportunities
• Cycle to Work scheme, including e-bikes
• Discounted gym membership
• Enhanced Maternity and Paternity policies
• Eye test voucher scheme