Van-Based Roadside Technician – Diagnose & Repair

Allianz Partners; Budock Water; Hybrid; GBP 37,000 - 45,000; Full time

Benefits offered by this job

Private medical cover

Pension contributions

Discounts andBenefits

Training and development

Flexible working pattern

Job summary

Allianz Partners is hiring experienced vehicle technicians for field-based roadside support. You will start from home, operate a fully equipped van, diagnose faults with modern tools and decide between repair or recovery to get customers moving.

Offered salary includes £41,200 base plus £8,000 bonus with a guaranteed £3,000 in the first year; realistic OTE £55,000, top performers over £60,000. Typical week is 42.75 hours, with shifts 7am–10pm and some weekends.

Qualifications

• Proven experience as a vehicle or roadside technician who can work independently at the scene.
• Strong diagnostic and fault-finding skills with modern equipment; you need to quickly identify issues and decide the safest, fastest route to get the customer moving.
• Confident, calm customer communication; you’re the face of Allianz Partners at the roadside and responsible for managing expectations and safety.
• Comfortable using IT, mobile apps and diagnostic software; our tools and processes are digital, and accurate data capture is part of the job.
• Full UK driving licence and confidence driving a fully equipped van; you’ll travel across Plymouth or Belfast and surrounding areas.
• Flexibility to work the rotating shift pattern between 7am and 10pm, including some weekends and Bank Holidays; no overnights, with paid overtime when you start earlier or finish later.

Responsibilities

• Attend roadside assistance calls, assess the situation, diagnose faults using modern diagnostic tools, and repair at scene wherever safe and possible so customers can continue their journey.
• Make practical, safety-led decisions on repair versus recovery; when needed, arrange professional recovery and dealer workshop attention.
• Own each job end-to-end: communicate clearly with customers, set expectations, and provide reassurance in their moment of need.
• Operate and maintain your fully equipped van, manage tools and parts, follow safety procedures, and keep accurate notes in our systems.
• Meet service, safety and quality standards while working efficiently toward achievable targets with clear financial rewards.
• Work effectively in an environment shaped by artificial intelligence (AI), machine learning, data analytics and cloud-based tools, using insight responsibly and in line with our standards for data governance, security and ethical use

Skills

Vehicle diagnostics

On-scene repairs

Customer communication

Flexible schedule

Education

City & Guilds Parts I & II

NVQ/B-Tech diploma

Tools

Diagnostic tools

Job description

Allianz Partners is hiring experienced vehicle technicians for field-based roadside support. You will start from home, operate a fully equipped van, diagnose faults with modern tools and decide between repair or recovery to get customers moving.

Offered salary includes £41,200 base plus £8,000 bonus with a guaranteed £3,000 in the first year; realistic OTE £55,000, top performers over £60,000. Typical week is 42.75 hours, with shifts 7am–10pm and some weekends.