Valet

Harri; City of Westminster; On-site; GBP 18,000 - 24,000; Full time

Benefits offered by this job

Complimentary Stays

Discounts

Royal London Pension

Training & Development

Social events

Referral Bonus

Well-being Support

Job summary

The Dorchester Hotel is seeking a Laundry Valet Attendant to care for guest garments from collection to delivery, following care instructions to ensure the best guest experience.

Join our award-winning team and develop skills in washing, ironing, folding, packing and room moves while delivering seamless, detail‑driven service.

Hours are shift-based (07:00–23:00, Mon–Sun) with training and progression opportunities within our luxury brand.

Qualifications

• Attention to detail: careful handling of clothes to ensure neatness and condition.
• Teamwork: collaborate with staff to deliver seamless guest service.
• Time management: track time and complete tasks on schedule.
• Organisational skills: keep laundry items organized and return to guests on time.
• Basic knowledge of laundry processes: washing, ironing, folding; training provided.

Responsibilities

• Handle guest garments from collection to delivery following care instructions.
• Ensure seamless service with attention to detail: pressing, packing, quality checks, and room moves.
• Accommodate special guest requests, such as room setups or delivering items after guest departure.

Skills

Attention to detail

Teamwork

Time management

Organisational skills

Basic knowledge of laundry processes

Job description

Join us as aLaundry Valet Attendant at The Dorchester Hotel, recognised as one of ‘The Sunday Times Top 10 Best Places to Work for’ in 2024-2026 and ‘Hotel of the year - London’ at the 2024 AA Hospitality Awards. We continually strive to build and nurture a culture where inclusiveness is part of our DNA, reflected in our values of passion, personality, respect, working together, and creativity. We believe that a variety of perspectives enriches our culture and drives our success.

We care about your career and are known for having the absolute best people in the industry. When you join us as Laundry Valet Attendant, you start a unique opportunity to become celebrated as the very best in your field. You'll learn not only from your fellow Legends, but also through our award-winning learning academy, so that you can achieve the highest standards of craft, service, and leadership and become a legend in your own story.

What you’ll do

As Laundry Valet Attendant, you'll love what you do and take pride in taking care of our guests:

• You will beresponsible ofguest garments from collection to delivery including processing the garments following care instruction to ensure our guests receive nothing but the best experience.
• You will be responsible for seamless service, attention to detail, pressing, packing and unpacking, quality checking of garments, room moves and being flexible during the shift. This will include washing face clothes, rags for Housekeeping and employee uniforms.
• Sometimes our guests have special requests; this involves special set-ups for guest rooms, storage items to be delivered or to be placed back after guest has left the hotel. Most of these requests are fulfilled by our Laundry Valet.

The items shared are the essence of a day in the life of a Laundry Valet Attendant, but we’ll make sure you are provided with specifics on how we care for our hotel.

The operational hours of work are shift-based and may be subjected to change. These currently set as:

• Monday to Sunday: 07:00 - 23:00

What you’ll bring

Essential Skills and Experience

• Attention to detail: You need to be careful when handling clothes to make sure everything is neat, clean, and in good condition.
• Teamwork: You will work with other staff members, so it's important to help each other and work well together.
• Time management: You need to keep track of time and make sure tasks are completed on time.
• Organisational skills: You should be able to keep different types of laundry items in the right place and return them to guests on time.
• Basic knowledge of laundry processes: Training will be provided, but you should understand the basics of cleaning clothes (washing, ironing, folding).

Preferred Skills

• Experience in 5-star luxury environment

What you'll get

• Complimentary Stays: Enjoy complimentary stays with breakfast at Dorchester Collection Hotels every year.
• Discountswith ourhotels, and benefit from discounts at various high street and online shops
• Employee Perks: Enrol from day 1 into the Royal London Private Pension scheme (we contribute 8% towards your pension); Benefit from seasonal ticket loan, rental deposit scheme, private financial advice, and eye care vouchers.
• Training and Development: Advance in your career by accessing various apprenticeships from Level 2 to Hospitality Degree Level 5. We partner with outstanding nationally recognised Apprenticeship providers.
• Social Events: Participate in vibrant social events, including a summer party, winter ball, pub quizzes, and cultural and milestone recognition celebrations.
• Referral Bonus: Earn a £1000 bonus when you recommend a friend.
• Well-being Support: Access immediate well-being advice because we care about our employees.

We celebrate diversity and are committed to creating an inclusive environment for all employees and applicants. If you need us to do anything to support you during the recruitment process (such as adjustments to how you apply, alternative formats of information, or adjustments to the assessment process itself), please do call People & Culture team on 02073197011 or email [e-mail] so that we can discuss how we can support you through this process.