Evening Office Coordinator

The Dorchester; Greater London; On-site; GBP 26,000 - 38,000; Full time

Benefits offered by this job

Complimentary stays

Employee discounts

Pension scheme (Royal London)

Apprenticeships & learning

Well-being support

Job summary

The Dorchester is seeking a Housekeeping Evening Office Coordinator in London to support the night team and ensure smooth operations. You will learn through our award-winning learning academy, delivering high standards of craft, service and leadership while becoming a legend in your own story.

With experience in a 5 star hotel, you’ll manage room allocations, coordinate with the Front Office and oversee the evening staff, ensuring seamless handovers and guest satisfaction.

Qualifications

• Experience in a 5 star hotel environment.
• Proficiency with Microsoft Office, Nexus and Opera.
• Excellent communication and customer service skills.
• English is the primary language used in the hotel.

Responsibilities

• Manage room allocation for the evening room attendant.
• Oversee workload for the evening house porter and ensure tasks are completed.
• Close jobs in Nexus, remove allocations and set up for morning shift.
• Prepare floor supervisor task list with statuses and room requests.
• Follow up on Nexus cases and handle guest calls/queries.
• Handover preparation for the Morning Office Coordinator.
• Coordinate with Front Office Coordinator on room allocation and status updates.

Skills

Communication skills

Customer service

Team collaboration

Tools

Microsoft Office

Nexus

Opera

Job description

Join us as a Housekeeping Evening Office Coordinator at The Dorchester, recognised as one of 'The Sunday Times Top 10 Best Places to Work for' in 2024 & 2025 and 'Hotel of the year - London' at the 2024 AA Hospitality Awards. We continually strive to build and nurture a culture where inclusiveness is part of our DNA, reflected in our values of passion, personality, respect, working together, and creativity. We believe that a variety of perspectives enriches our culture and drives our success.

We care about your career and are known for having the absolute best people in the industry. When you join us as Housekeeping Evening Office Coordinator, you start a unique opportunity to become celebrated as the very best in your field. You'll learn not only from your fellow Legends, but also through our award-winning learning academy, so that you can achieve the highest standards of craft, service, and leadership and become a legend in your own story.

What you'll do

• Manage room allocation for the evening room attendant
• Managing the workload for the evening house porter and ensuring all his tasks are completed
• Closing Jobs in the system ( Nexus), allocations removal and setting up for the morning shift
• Preparing the floor supervisor task list with all the statuses and room requests
• Follow up on Nexus cases
• Carry out administrative task such as handover preparation for the Morning Office Coordinator
• Dealing with guest phone calls and queries
• Ensure frequent communication with the Front Office Coordinator in regards to room allocation, departures, priority rooms and out of service/ out of order rooms.

What You'll Bring

• Previous experience in a 5 star hotel environment
• Good knowledge of Microsoft office, Nexus and Opera
• Our values of, Passion, Personality, Respect, Working Together and Creativity guide us each and every day. As an Evening Office Coordinator you'll have the opportunity to bring these to life and continue to create our legacy.
• Communication is what keeps our departments running perfectly. You have great communication skills with a strong customer service ethic.
• English is the primary language used in our hotel. You can comfortably communicate in this language.

What You'll Get

• Complimentary Stays: Enjoy complimentary stays with breakfast at Dorchester Collection Hotels every year.
• Discounts with our hotels, and benefit from discounts at various high street and online shops
• Employee Perks: Enrol from day 1 into the Royal London Private Pension scheme (we contribute 8% towards your pension); Benefit from seasonal ticket loan, rental deposit scheme, private financial advice, and eye care vouchers.
• Training and Development: Advance in your career by accessing various apprenticeships from Level 2 to Hospitality Degree Level 5. We partner with outstanding nationally recognised Apprenticeship providers.
• Social Events: Participate in vibrant social events, including a summer party, winter ball, pub quizzes, and cultural and milestone recognition celebrations.
• Referral Bonus: Earn a £1000 bonus when you recommend a friend.
• Well-being Support: Access immediate well-being advice because we care about our employees.

We celebrate diversity and are committed to creating an inclusive environment for all employees and applicants. If you need us to do anything to support you during the recruitment process (such as adjustments to how you apply, alternative formats of information, or adjustments to the assessment process itself), please do call People & Culture team on 02073197011 or email [e-mail] so that we can discuss how we can support you through this process.