Floor Housekeeper

The Dorchester; Greater London; On-site; GBP 22,000 - 28,000; Full time

Benefits offered by this job

Complimentary Stays

Discounts with our hotels

Royal London Private Pension scheme (8

Training and Development

Social Events

Referral Bonus £1000

Well-being Support

Job summary

The Dorchester Hotel is seeking a Floor Housekeeper to join our luxury team. You will supervise and support the housekeeping staff, ensuring meticulous room preparation and guest comfort across shifts.

We offer training through our academy, opportunities for career progression, and a range of employee benefits. The role requires flexibility with early shifts and weekend work to maintain our standards.

Qualifications

• Experience in Housekeeping: you have worked in a housekeeping supervisor role in a hotel.
• Attention to Detail: you can notice small details in room cleanliness.
• Team Leadership: you have experience helping or leading a team.
• Time Management: you can manage time to ensure all tasks are completed on schedule.
• Energetic: you are comfortable with standing, bending and lifting.
• Customer Service: you are friendly and respectful to guests and team members.
• Experience in a Luxury Hotel: you have worked in a 5-star hotel or similar before.
• Problem Solving: you can handle small problems.
• Basic IT Skills: you can use a smartphone or computer for simple tasks.
• Health and Safety Awareness: you understand or are willing to learn safety rules about cleaning and working in a hotel.

Responsibilities

• You will be responsible for checking, coaching, and communicating clearly with the housekeeping team, aware of guests' needs and detail-oriented.
• Sometimes guests have special requests involving set-ups, supplies, moving furniture, or deep cleaning, often fulfilled by the Housekeeping Supervisor.

Skills

Experience in Housekeeping

Attention to Detail

Team Leadership

Time Management

Energetic

Customer Service

Experience in Luxury Hotel

Problem Solving

Basic IT Skills

Health and Safety Awareness

Job description

Join us as a Floor Housekeeper at The Dorchester Hotel, recognised
as one of ‘The Sunday Times Top 10 Best Places to Work for’ in 2024-2026 and
‘Hotel of the Year – London’ at the 2024 AA Hospitality Awards. We continually
strive to build and nurture a culture where inclusiveness is part of our DNA,
reflected in our values of passion, personality, respect, working together, and
creativity. We believe that a variety of perspectives enriches our culture and
drives our success.

We care about your career and are known for having the
absolute best people in the industry. When you join us as Floor Housekeeper, you start a
unique opportunity to become celebrated as the very best in your field. You'll
learn not only from your fellow Legends, but also through our award-winning
learning academy, so that you can achieve the highest standards of craft,
service, and leadership and become a legend in your own story.

What you'll do

As Floor Housekeeper, you'll love
what you do and take pride in taking care of our guests:

• You will
  be responsible for checking, coaching, and communicating clearly with the
  housekeeping team. You will be aware of our guests' needs, intuitive, flexible
  during their day and with a keen eye for detail. All to ensure our guests
  receives nothing but the best experience.
• Sometimes
  our guests have special requests involving special set-ups, additional
  supplies, moving furniture, collection of supplies, deep cleaning of guest rooms
  and even special occasions. Most of these requests are fulfilled by our
  Housekeeping Supervisor.

The items shared are the
essence of a day in the life of our House Porter, but we will make sure
you are provided with specifics on how we care for our hotel.

The operational hours of work
are shift-based and may be subjected to change. These currently set as:

• Monday to Sunday, starting as
  early as 7am and last shift finishes at 23.00pm when covering the evening floor
  supervisor shift

What you'll bring

Essential Skills and Experience

• Experience in Housekeeping: You have worked in a
  housekeeping supervisor role in a hotel.
• Attention to Detail: You can notice small
  details, like if a room is not cleaned properly.
• Team Leadership: You have experience
  helping or leading a team to do their tasks well.
• Time Management: You can manage your
  time to ensure all tasks are completed on schedule.
• Energetic: You are comfortable with tasks like
  standing, bending, and lifting light items.
• Customer Service: You are friendly and
  respectful when speaking to guests and other team members.

Preferred Skills

• Experience in a Luxury Hotel: You have worked in a
  5-star hotel or similar before.
• Problem Solving: You can handle small
  problems,
• Basic IT Skills: You can use a
  smartphone or computer for simple tasks like checking a schedule or
  sending a message.
• Health and Safety Awareness: You understand or
  are willing to learn safety rules about cleaning and working in a hotel.

What you'll get

• Complimentary Stays: Enjoy
  complimentary stays with breakfast at Dorchester Collection Hotels every
  year.
• Discounts with ourhotels, and
  benefit from discounts at various high street and online shops
• Employee Perks: Enrol from day 1 into the Royal
  London Private Pension scheme (we contribute 8% towards your pension);
  Benefit from seasonal ticket loan, rental deposit scheme, private
  financial advice, and eye care vouchers.
• Training and Development: Advance
  in your career by accessing various apprenticeships from Level 2 to
  Hospitality Degree Level 5. We partner with outstanding nationally
  recognised Apprenticeship providers.
• Social Events: Participate in vibrant
  social events, including a summer party, winter ball, pub quizzes, and
  cultural and milestone recognition celebrations.
• Referral Bonus: Earn a £1000 bonus when
  you recommend a friend.
• Well-being Support: Access
  immediate well-being advice because we care about our employees.

We celebrate diversity and are committed to creating
an inclusive environment for all employees and applicants. If you need us to do
anything to support you during the recruitment process (such as
adjustments to how you apply, alternative formats of information, or
adjustments to the assessment process itself), please do call People &
Culture team on 02073197011 or email [e-mail] so that
we can discuss how we can support you through this process.